| 摘要: |
| 目的 设计架构完善、生态链相对闭合的公共卫生防护互联网平台，完善面向社会大众的公共卫生日常防护平台设计体系。方法 基于目标导向设计理论并进行优化，针对公共卫生防护用户具有的状态及身份转换的可能，结合线上至线下(O2O)防护的行为特征，在用户研究需求提取过程中，将“用户研究—建模—需求分析”优化为“用户研究—角色转换及行为分析—模型—需求分析”过程，并通过框架构建、提炼优化、设计支持阶段进行设计研究。结果 细分未感染用户、疑似症状用户、确诊病例3大类用户群，识别传染源控制、传播途径干预、心理健康及社会稳定干预3类层级目标，分析3类用户的身份转换可能，梳理日常防护、出现疑似症状、确诊、治愈的行为过程，确定线上与线下行为的触点，提炼信息资讯、周边疫情、安全出行、医疗救助、疫情工具、心理疏导6大类用户需求;构建产品需求池，考虑用户需求差异，确定产品需求优先级，设计定制化功能如首页小程序自定义，依据GPS定位、关注、收藏、个人车牌号等信息设计社区救助直通、防疫政策、交通管制信息推送等定向服务;利用线框图定义产品框架并描述产品逻辑和交互方式，如针对信息资讯功能提炼吸顶悬停交互方式，探讨面向社会大众的公共卫生日常防护平台设计。结论 利用目标导向的理论，针对公共卫生防护用户状态及身份转换的特征，面向用户行为，为深入发掘用户需求和用户目标提供有利支持，该研究为未来国内外应对公共卫生事件提供助力和参考。 |
| 关键词: 公共卫生防护 目标导向 用户角色 产品需求 交互设计 |
| DOI：10.19554/j.cnki.1001-3563.2022.02.017 |
| 分类号:TB472 |
| 基金项目:北京市社会科学基金项目(19YTB016);北京工商大学青年教师科研启动基金项目(PXM2019_014213_000007) |
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| Interaction Design of Daily Public Health Prevention and Control System Based on Goal-oriented Design |
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FENG Hai-ying1, XIE Yong2, CHEN Xiao-huan1, LI Jian1
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(1. Beijing Technology and Business University, Beijing 100048, China;2. Beijing Institute of Technology, Beijing 100048, China)
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| Abstract: |
| The purpose of this paper is to design a well-structured public health protection Internet platform with a relatively closed ecological chain, and to improve the design system of public health daily protection platform for the public.. Based on the Goal-oriented design theory and search through user research, user modeling, requirements analysis, framework construction, refining and optimization, design support six stages. Identify the targets of three user groups (uninfected users, suspected symptom users and confirmed cases), including infection source control, transmission route intervention, mental health and social stability intervention. By constructing virtual user model and designing typical story scenes, six categories of user needs are extracted, including information, surrounding epidemic situation, safe travel, medical assistance, epidemic tools and psychological counseling. Building product requirement pool and determine it’s priority. Considering the difference of users' needs, customized functions are designed, such as home applet customization and information oriented push services such as community assistance direct, epidemic prevention policy, traffic control based on GPS positioning, attention, collection, personal license plate number and other information. Use wireframe to define product framework such as tag navigation including home page, travel, rescue, mine. Select the important information push service to describe the product logic in detail, refine the interaction mode of hovering on the ceiling for the information function, explore the design of public health daily protection platform for the public. Using the Goal-oriented theory, for the characteristics of public health protection user state and identity transformation, oriented to user behavior, to provide favorable support for the in-depth discovery of user needs and user goals, this research provides help and reference for future domestic and international response to public health events. |
| Key words: public health protection Goal-oriented design user role product requirement interaction design |
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