| 刘键,许泽君,赵健磊,王若璠.老龄化背景下地铁智能导视系统的服务设计[J].包装工程,2018,39(14):87-94. |
| 老龄化背景下地铁智能导视系统的服务设计 |
| Service Design of Subway Sign System in an Aging Society |
| 投稿时间：2018-04-15 修订日期：2018-07-20 |
| DOI：10.19554/j.cnki.1001-3563.2018.14.017 |
| 中文关键词: 老龄化 地铁导视系统 通用化设计 人机工程学 |
| 英文关键词: aging subway sign system universal design ergonomics |
| 基金项目:教育部人文社会科学研究青年基金项目（17YJC760048） |
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| 中文摘要: |
| 目的 逐渐形成一个老年人、外国人和正常人群融合一体的共生社会系统，借助科技手段，使导视信息直接产生与作用于老年人感官相对应的知觉经验，引导正确的寻路行为。方法 构建可预测未来趋势的模型研究，该模型由确立问题领域、焦点小组、PEST 卡片制作与分析、聚类分析、用户体验地图构建、评价的步骤组成，探讨了老年个人专属导视系统的服务设计思路。结果 基于现有地铁的数字化设施进行改造，通过硬件面做到定点投放，产生热点交互并提供自适应功能，构建交互式数字导视系统的设计假设。结论 为老年人提供快捷且直观的导视信息，能够节约寻路过程中所消耗的脑力与体力， 针对“未备先老”的地铁导视系统现状，具有现实指导与推广价值。 |
| 英文摘要: |
| It aims to introduce a symbiotic social system with the integration of the old, the foreigners and the normal people, with the help of scientific and technological means to make the guidance information produce the perceptual experience corresponding to the sensual sense of the elderly directly and guide the correct path seeking behavior. A model for forecasting future design trend is established. The model consists of problem definition, focus group, PEST analysis, cluster analysis, building customer journey map and evaluation. The service design idea of the elderly personal exclusive guidance system is discussed. Based on the transformation of the existing subway digital facilities, the design hypothesis of the interactive digital guidance system is based on the fixed point placement of the hardware, producing hot spot interaction and providing adaptive functions. Providing quick and visual guidance information for the elderly can save the brain and physical strength consumed in the process of finding the road. It has practical guidance and promotion value for the present situation of "unprepared old" subway guidance system. |
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