文章摘要
王国胜,邓子豪.移动体检服务平台设计案例研究[J].包装工程,2019,40(6):135-140
移动体检服务平台设计案例研究
Design Case of Mobile Medical Service Platform
投稿时间:2018-12-03  修订日期:2019-03-20
DOI:10.19554/j.cnki.1001-3563.2019.06.023
中文关键词: 服务设计  从业人员  健康证  体检  监督管理
英文关键词: service design  employees  health certificate  physical examination  supervision
基金项目:
作者单位
王国胜 清华大学北京 100084 
邓子豪 清华大学北京 100084 
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中文摘要:
      目的 针对商场等公共场所的从业人员、健康证医疗体检机构、政府稽查部门三方,优化我国从业人员健康证体检流程,提升后续政府的监管工作效率。方法 基于服务设计思维,通过角色模型定义、用户旅程图、利益相关者、服务蓝图等典型服务设计工具与方法,进行从业人员健康证移动体检平台的搭建与服务模式设计创新。结论 在共创型设计研究过程中,探索了国外的服务设计工具在中国本土化应用。输出了健康证体检APP、体检车、管理网站等研究成果,在一定程度上创新了从业人员体检流程,实现了政府及企业的电子化信息管理。并在项目实施阶段与北京磁云数字科技有限公司合作,构建以健康证体检服务为核心,连接企业、医疗机构、政府稽查部门的从业人员健康证服务平台。
英文摘要:
      The work aims to optimize the physical examination experience of health certificate of employed person, and improve the efficiency of the government's supervision for employed person in public places, medical examination institutions for issuing health certificates and government inspection departments. Based on the service design thinking and through the role model definition, user journey may, stakeholder, service blueprint and other typical design tools and methods, the mobile physical examination platform was established and the service mode was designed and innovated. From co-creating design research, the application of foreign service design tools in China is explored. The research results like health examination app of health certificates, physical examination car, website for management, etc. have been output and the physical examination process of employed person has been innovated to some extent and the electronic information management of government and enterprise has been realized. By cooperating with Beijing Magcloud Digital Technology Co., Ltd. during project implementation, the health certificate service platform for employed person has been set up, which takes physical examination as the core and connects the enterprises, medical institutions and government inspection departments.
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