| 熊韵佳,何人可.基于卡诺与四象限模型的商业智能系统界面设计[J].包装工程,2020,41(10):242-247. |
| 基于卡诺与四象限模型的商业智能系统界面设计 |
| Interface Design of Business Intelligence System Based on Kano Model and Four-quadrant Model |
| 投稿时间：2020-03-21 修订日期：2020-05-20 |
| DOI：10.19554/j.cnki.1001-3563.2020.10.038 |
| 中文关键词: 卡诺模型 商业智能 人机界面 用户需求 用户满意度 |
| 英文关键词: Kano model business intelligence human-machine interface user needs customer satisfaction |
| 基金项目:国家自然科学基金项目（51475317） |
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| 中文摘要: |
| 目的 为了准确识别敏捷开发场景中满足用户期望的商业智能系统人机界面设计需求，为其界面设计提供有益的借鉴方法。方法 首先，采用用户访谈与用户旅程地图的方法获取商业智能系统人机界面的用户需求，提炼为设计需求后应用卡诺模型实现需求属性分类。然后结合用户满意度指数的计算结果构建四象限图，获取不同需求对用户的重要影响程度，并识别界面设计中的用户重要需求。最后，根据用户重要需求识别的结果来合理地分配设计资源，展开具体的界面设计。结论 以商业智能系统人机界面设计为例进行研究，结果表明在敏捷开发场景中综合应用卡诺模型与四象限模型的方法，能够有效指导界面设计，提升设计师的开发效率与用户体验的满意度。 |
| 英文摘要: |
| The work aims to accurately identify the human-machine interface design requirements of business intelligence system that meet the user's expectations in agile development scenarios, in order to provide useful methods for its interface design. First, user interviews and user journey maps were used to discovery users' requirements of the human-machine interface of business intelligence system. The design requirements were refined and the Kano model was applied to classify the requirement attributes. Then, the four-quadrant map was constructed in combination with the calculation results of the customer satisfaction index, to obtain the important influence degree of different requirements on the user and identify the important needs of the user in the human-machine interface design. Finally, according to the results identified with the important needs of users, the design resources were allocated reasonably, and then the specific interface design was developed. The human-machine interface design of business intelligence system is taken as a case study. The results show that the integrated application of Kano model and four-quadrant model in agile development scenarios can effectively guide the interface design, and improve the designer's development efficiency and user experience satisfaction. |
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