| 马可,何人可,马超民.基于语音交互的家用智能扫地机器人体验设计研究[J].包装工程,2020,41(18):118-124. |
| 基于语音交互的家用智能扫地机器人体验设计研究 |
| Experience Design of Household Intelligent Sweeping Robot Based on Voice Interaction |
| 投稿时间：2020-05-21 修订日期：2020-09-20 |
| DOI：10.19554/j.cnki.1001-3563.2020.18.014 |
| 中文关键词: 语音交互 家用智能扫地机器人 用户体验 匹配原则 |
| 英文关键词: voice interaction household intelligent sweeping robot user experience the matching principle |
| 基金项目:教育部人文社会科学研究青年基金项目（19YJC760075）；湖南省研究生科研创新项目（CX20200425） |
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| 中文摘要: |
| 目的 针对当前家用智能扫地机器人不支持语音交互的现状，探讨语音交互在家用智能扫地机器人中的体验应用。方法 将天猫精灵方糖AI智能音箱语音助手作为研究接口，以Norman的匹配原则为基础，将此延伸应用于探讨智能家居产品的语音人机匹配属性，从操作层、功能层、情感层三个维度解析其语音交互使用匹配度。结论 根据在匹配原则概念上进一步发展的Moon & Nass的相似性吸引理论及得失理论，归纳智能家居语音交互匹配要素得到智能家居语音交互体验属性的三个要素，即语音操控连接、功能与产品定位和使用情境关联、系统深度学习了解用户喜好。并以智能家居语音交互体验属性为基础，融入扫地机器人本身的产品使用情境、方式和功能考量，提出基于语音交互的家用智能扫地机器人的体验设计要素，即语音交互流程、语音指令数据库、语音人设画像。为其语音交互系统设计提供体验研究基础，便于用户未来更好地使用智能扫地机器人的语音交互功能。 |
| 英文摘要: |
| In view of the current situation that the household intelligent sweeping robot does not support voice interaction, this paper mainly aims to discuss the experience application of voice interaction in the household intelligent sweeping robot. The project took the voice assistant of Tmall Genie Fangtang AI smart speaker as the research entrance. Based on Norman’s matching principle, this paper extended this theory to discuss the voice human-machine matching attributes of smart home products. Moreover, the matching degree of voice interaction experience was analyzed from three dimensions of operation, function and emotion. According to Moon & Nass’s similarity attraction theory and gain & loss theory further developed on the concept of matching principle, three elements of smart home voice interaction experience attribute aresummarized, including voice control connection, function correlation with product positioning and usage situation, and systematic in-depth learning to understand user preferences. Based on the voice interaction experience attribute of smart home, the product usage situation, mode and function considerations of the sweeper robot are integrated, the experience design elements of the household intelligent sweeping robot based on voice interaction are proposed. That is, the flow of voice interaction, voice command database and voice portrait. It provides an experiential research basis for the design of the household intelligent sweeping robot’s voice interaction system, so that users can better use the its voice interaction function in the future. |
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