| 李商,史文静,王静,邓超琼,廖铭璐,张雪琴.国内心理健康类APP的可用性研究[J].包装工程,2021,42(24):102-112. |
| 国内心理健康类APP的可用性研究 |
| Usability of Domestic Mental Health APP |
| 投稿时间：2021-10-25 |
| DOI：10.19554/j.cnki.1001-3563.2021.24.011 |
| 中文关键词: 心理健康类APP 可用性 用户测试 交互设计 |
| 英文关键词: mental health APP usability user test interaction design |
| 基金项目:2019年广东省本科高校教学质量与教学改革工程项目;2019年广州医科大学教育科学规划课题(PX-31941) |
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| 中文摘要: |
| 目的 对我国4个心理健康类APP进行可用性测试，评估其可用性水平并提供科学的改进方案。方法 根据国内的心理健康类APP的市场分析，筛选出壹心理、简单心理、比优心理和松果倾诉4个APP的研究样本。对研究样本进行功能分析后，确定了4个功能的测试任务:心理教育、心理测量、心理问答和心理咨询。本研究结合绩效测试、有声思维、和问卷调查的方法，选取31名被试，在效率、有效性和满意度3个指标上评估4个APP的可用性水平并分析优势和不足。结果 结合主客观指标，心理教育中，壹心理表现最优;心理测量和心理问答中，壹心理和简单心理显著优于其他APP;心理咨询中，4个APP的客观指标差异不显著，主观指标中松果倾诉的评价最低。在总体主观评价中，壹心理和简单心理的评分显著高于松果倾诉和比优心理。结论 壹心理和简单心理的可用性水平明显高于松果倾诉和比优心理。壹心理和简单心理的可用性优势表现在搜索功能强大、首页功能分区明显、咨询师信息专业且易筛选。 |
| 英文摘要: |
| In the present study, the usability of four mental health APPs in China is tested, to evaluate their usability level and to provide a scientific improvement scheme. According to the market analysis of mental health APPs in China, four research samples are selected:Yixinli, Jiandanxinli, Biyouxinli, and Songguoqingsu. After the functional analysis of the research samples, the test tasks of four functions are determined:mental health education, self-assessment of mental health status, question and answer (Q&A), and counseling services. Based on the methods of questionnaire, thinking aloud and performance measurement, 31 subjects are selected in this paper to evaluate the usability level of the four APPs and analyze their usability problems on the three indicators of efficiency, effectiveness, and satisfaction. Combining objective and subjective indexes, the performance of Yixinli is the best in mental health education; in self-assessment of mental health status and Q&A, Yixinli and Jiandanxinli are significantly better than the others; with regards to counseling services, there is no significant difference in the objective indexes of the four APP, but in the subjective index, the evaluation of Songguoqingsu is the lowest. In the overall subjective evaluation, the scores of Yixinli and Jiandanxinli are significantly higher than those of Biyouxinli and Songguoqingsu. The usability level of Yixinli and Jiandanxinli is significantly higher than that of Biyouxinli and Songguoqingsu. The usability advantages of Yixinli and Jiandanxinli are powerful search function, obvious homepage function partition, professional consultant information, and easy screening. |
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