| 汪沙娜,谭嫄嫄.群智创新时代下社区居家养老服务交互设计研究[J].包装工程,2024,45(14):388-398. |
| 群智创新时代下社区居家养老服务交互设计研究 |
| Interactive Design of Community Home-based Elderly Care Service in the Era of Group Intelligence Innovation |
| 投稿时间：2024-02-26 |
| DOI：10.19554/j.cnki.1001-3563.2024.14.041 |
| 中文关键词: 养老服务 群智创新 KNAO模型 交互界面 |
| 英文关键词: elderly care service group intelligence innovation KANO model interactive interface |
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| 中文摘要: |
| 目的 解决目前养老中因服务组织参与度不高及智能交互产品利用率低下而导致的养老服务质量欠佳的问题。方法 通过对当前社区居家养老服务现状进行分析，结合群智创新的发展及特点，分析养老服务设计的群智创新过程，提出了群智创新时代下基于用户的养老服务新组织，借助KANO模型原理对养老服务需求项目进行群体用户分析，并对分析数据结果进行优先顺序排序，获得老年用户群体对养老服务设计的真实需求情况。结果 构建了以用户为中心的社区居家养老服务设计框架，并结合服务设计工具进行智能交互界面设计。结论 对交互设计界面的测评显示，老年人对其满意度极高，该养老服务新模式有别于传统养老模式，顺应当今群智创新时代下大数据、互联网、云平台等科技的发展需求，在提高养老服务满意度的同时，使养老服务质量达到最优的效果。 |
| 英文摘要: |
| The work aims to address the issue of low participation of service organizations in elderly care and the negative practicality of intelligent interactive products among the elderly, resulting in low quality of elderly care. Based on the analysis of the current situation of community home-based care services and the development and characteristics of group intelligence innovation, the process of group intelligence innovation in elderly care service design was analyzed and a new user-based organization of elderly care services in the era of group intelligence innovation was proposed. Based on the principle of KANO model, the group user analysis of elderly care service need projects was carried out, and the analysis data results were prioritized. Thus, the real needs of elderly user groups for elderly care service design were obtained.A user-centered community home-based elderly care service design framework was constructed, and the intelligent interactive interface was designed combined with the service design tool. The evaluation of interactive design interface shows that the elderly are highly satisfied with the new elderly care model. The new model of elderly care service is different from the traditional elderly care model. It complies with the development needs of big data, Internet, cloud platform and other technologies in today's era of group intelligence innovation, improves the satisfaction of elderly care service and achieves the optimal effect of elderly care service quality. |
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