目的 城市公共交通出行服务日趋数字化，快速迭代的智能化出行应用和复杂的操作流程对用户的认知水平提出了更高的要求，增加了用户的学习成本，残障人群出行面临着更多的冲击、困难与挑战。希望通过调研掌握残障人群出行的第一手资料，为今后的研究提供基础数据支撑。方法 以中国残联课题研究为基础，通过对13位残障人士的实地跟踪调研与深度访谈，以及280份调研问卷样本的数据分析，从出行体验角度出发，采用定性与定量相结合的研究方法，研究残障人群出行生活形态与辅助技术应用，梳理其出行需求及出行过程中的障碍与痛点。结论 提出面对未来无障碍出行的建设构想与路径，结合辅助技术与无障碍设计，扩展残障人群出行的边际，促进残障人群更加公平地参与到社会公共交通出行生活中，一同分享数字化时代的“生活红利”。

The digitalization of urban public transportation services becoming increasingly. Rapidly iterative intelligent applications and complex operating procedures have put forward higher requirements on cognitive level and increased learning costs of users, and people with disabilities face more impacts, difficulties and challenges during travel. It is hoped that the first-hand information about the travel of people with disabilities can be obtained through research, which can provide basic data support for future research. Based on the subject research of China Disabled Persons’ Federation, through field follow-up researchs and in-depth interviews of 13 people with disabilities and data analysis of 280 research questionnaire samples, from the perspective of travel experience, adopt a combination of qualitative and quantitative research methods, study the travel lifestyle of people with disabilities and the application of assistive technology, and sort out their travel needs and obstacles and pain points in the travel process. The concept and path of barrier-free travel construction facing the future are proposed, combined with assistive technology and barrier-free design to expand the travel margins of people with disabilities, to promote people with disabilities to participate travelling on public transport more equitably, and to share the "life benefits " of the digital age.