目的 本文旨在结合人机工程学理论和方法，研究老年代步车及其相关服务领域问题，打造更为适老的产品，同时以共享服务为目标提供创新的解决方案。方法 在综合考虑老年代步车的人机关系、尺寸、交互，以及服务等各方面的基础上，对老年人的生理、心理及出行特征进行研究，通过AHP-QFD法，对老年人需求及服务管理需求进行实证研究，并综合进行产品及服务设计。结论 研究结果表明，通过分析人机需求，将共享服务模式应用于养老社区环境的老人出行方式之中，规范了老年人的驾驶行为，减少了驾驶安全隐患，综合提升了用户体验，为解决老年人短途出行提供了新的途径。通过AHP-QFD法，将不同层次的需求转化为功能，提升了产品需求研究的科学性和准确性，并为复杂多类型产品需求研究提供了方法。

The work aims to combine ergonomic theory and methods to study the issues related to the field of elderly mobility scooters and services, so as to create more age-friendly products and provide innovative solutions with a focus on shared services. Based on the systematic consideration of human-machine relations, dimensions, interactions, and services of elderly mobility products, the physiological, psychological and behavioral characteristics of the elderly were explored. Through the AHP and QFD methods, the demands of the elderly and service management were empirically studied and integrated into product and service design. The research results indicate that through the analysis of human-machine demands, the shared service models are applied to the travel mode of the elderly community environment, regulating the driving behaviors of the elderly, reducing the safety hazards of driving and comprehensively improving the user experience, providing new ways for solving the problem of short-distance travel of the elderly. By using the AHP-QFD method, the different levels of demands are transformed into functions, the scientific and accurate research of product demands is improved, and the research methods are provided for complex multi-type product demands.