目的 为改善高龄、数字失能、下肢残障等特殊老年群体的助行服务体验，探究从传统泛出行场景到助行场景下的智慧技术整合服务设计策略。方法 引入全场景行为工具，追踪、归纳和总结目标老年群体的一周出行生活行为，揭示老年人在实际出行过程中面临的迷路寻路、高峰换乘、数字设备操作失能与身体不适求助等子场景，将移动出行空间层要素和助行行为层要素进行矩阵交叉分析，结合元宇宙、虚拟现实、智能穿戴与AI个性化路径推荐算法等数字技术层要素生成高价值助行交互场景，构建从“物理域—数字域—情感域”跃进的智慧助行服务设计策略。结果 提出促进助行设备个性化响应与互联共享、提升助行界面内容可及和精准衔接化、实施助行知识推介定时化和定制化，增强公共出行空间社交化与家庭式体验的智慧助行服务设计策略并建议在助行服务中融入远程家庭互动、VR康复训练、虚拟旅行等促进身心健康的新生活体验场景。结论 智慧助行服务设计策略的构建有助于指导数字技术与老龄日常出行生活的紧密融合，增强助行服务的吸引力和实用性，满足特殊老年群体独立出行的需求，促进其身心和社交的全面健康发展，为智能技术与老年群体适老化服务的深度融合创新提供新的思路和见解。

In order to improve the walking assistance service experience for special groups such as the elderly and those with digital disabilities and lower limb disabilities, the work aims to explore smart technology integration service design strategies from traditional travel scenes to travel assistance scenes. The full-scene behavior tool was introduced to track, summarize and concluded the life behavior of the target elderly group during a week, to reveal the sub-scenes such as "getting lost, transferring during peak hours, digital device operation disability, and seeking help for physical discomfort" faced by the elderly during travel, and the matrix cross-analysis was conducted to the elements at travel space layer and walking assistance behavior layer. Combined with the elements from the digital technology layer such as the metaverse, virtual reality, smart wearables, and AI personalized path recommendation algorithms, high-value walking assistance interaction scenes were generated and a smart walking assistance service design strategy transitioning from the "physical domain-digital domain-emotional domain" was constructed. Then, smart walking assistance service strategies were proposed, including personalized responses and interconnectivity of walking aids, accessibility and precise integration of walking information content, timely and customized recommendations for walking knowledge, and socialization and family-like experience of public transport spaces, and it was recommended to integrate remote family interaction, VR rehabilitation training, virtual travel, and other experiences into walking assistance services to promote physical and mental health. These strategies help guide the close integration of digital technology with the daily travel life of the elderly, enhancing the attractiveness and practicality of walking assistance services, meeting the independent travel needs of special elderly groups, promoting their comprehensive physical, mental, and social development, and providing new insights for the deep integration and innovation of smart technology and elderly-appropriate services.