目的 准确获取用户需求,提升老年驾驶员在使用汽车人机交互界面时的用户体验。方法 构建一种集成KANO模型、层次分析法（Analytic Hierarchy Process,AHP）以及公理设计（Axiomatic Design,AD）的研究范式。首先,通过问卷调查与深度访谈初步确立用户需求,运用KANO模型划分用户需求属性;其次,介入AHP建立层次分析模型,通过构建判断矩阵确定每一类属性下的需求权重;然后,结合AD理论完成需求-功能-设计的转译,形成产品设计要素;最后,指导设计出一款满足老年用户需求的车载人机交互界面。结果 设计方案的SUS系统可用性评分为80.9,评级为A,表明该设计方案整体用户满意度较好,具备较高的可用性。结论 该研究范式在一定程度上弥补了单一模型研究的不足,能够为适老化人机交互界面的决策提供更深入、全面的需求分析和决策支持,使其能够更科学地制定设计方案,也为适老化设计与同类型产品开发提供了新思路。
Abstract
The work aims to accurately obtain user needs and improve the user experience of elderly drivers in using the automotive human-computer interaction interface. A research paradigm integrating KANO model, Analytic Hierarchy Process (AHP), and Axiomatic Design (AD) was constructed. Firstly, preliminary user needs were established through questionnaire surveys and in-depth interviews, and the KANO model was used to classify user need attributes. Secondly, AHP was introduced to establish an Analytic Hierarchy Process (AHP) model, and the need weights for each type of attribute were determined by constructing a judgment matrix. Then, combined with the AD theory, the translation of requirements-function-design was completed to form product design elements. Finally, an automotive human-computer interaction interface meeting the needs of elderly users was designed under the guidance. The SUS system usability score for the design scheme was 80.9, with a rating of A, indicating that the design scheme had good overall user satisfaction and had high usability. To some extent, this research paradigm makes up for the lack of single model research, and can provide more in-depth and comprehensive demand analysis and decision support for the decision-making of aging friendly human-computer interaction interface, so that it can make more scientific design schemes, and also provide new ideas for aging friendly design and product development.
关键词
适老化设计 /
车载人机交互界面 /
用户需求 /
KANO /
AHP /
AD /
系统可用性
Key words
aging friendly design /
automotive human-computer interface /
user needs /
KANO /
AHP /
AD /
system usability
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基金
教育部人文社科青年基金项目（22YJC760110）;安徽省中青年教师培养行动重点项目（YQZD2023088）;2024年度安徽省社会科学创新发展研究课题攻关项目（2024CX095）;安徽省高校哲学社会科学研究项目（2023AH052905）
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