目的 随着智慧社区建设的深入推进,老年人在使用智能安防系统过程中频繁遭遇操作复杂、反馈不明等问题,严重影响其使用意愿与安全感。本文基于人机交互设计视角,聚焦智慧社区安防系统中老年用户的使用体验。方法 通过文献调研、问卷调查和访谈收集老年人群体在使用安防系统时的需求与反馈,结合人机交互设计理论,提出针对老年用户的界面与功能优化方案。进行原型设计并通过用户测试收集反馈,采用定量与定性分析方法评估系统的可用性和用户满意度。随后,结合典型任务场景开展交互流程重构与界面原型设计,并通过用户测试与语义差异量表等方式进行定量与定性评估。结果 优化后的系统在操作成功率、理解准确率、情感满意度等多个维度均显著提升,老年用户的技术焦虑感显著下降。结论 智慧社区安防系统应强化适老化交互逻辑,重视界面中的文化语义与脆弱性关怀机制,以实现技术普惠与代际共生的双重目标。
Abstract
With the continuous advancement of smart community construction, elderly users frequently encounter problems such as complex operations and unclear feedback when using intelligent security systems, which severely affects their willingness to use and their sense of safety. The work aims to focus on optimizing the user experience of elderly individuals in smart community security systems from the perspective of human-computer interaction design. Through literature review, questionnaire surveys, and in-depth interviews, the needs and feedback of elderly users in using security systems were collected. Based on the human-computer interaction design theory, the interface and function optimization strategies tailored to elderly users were proposed. A prototype was developed, and user testing was conducted, incorporating both quantitative and qualitative analyses to assess system usability and user satisfaction. Furthermore, the interaction flow was reconstructed and the visual interface prototypes were designed according to typical task scenarios. Next, the quantitative and qualitative evaluations were performed through user testing and semantic differential scales. The optimized system significantly improved the performance across multiple dimensions, including operation success rate, comprehension accuracy, and emotional satisfaction, while notably reducing technology-related anxiety among elderly users. The community security systems should strengthen age-friendly interaction logic and emphasize cultural semantics and vulnerability- aware mechanisms within the interface design, aiming to achieve both inclusive technology and intergenerational coexistence.
关键词
人机交互 /
智慧社区 /
安防系统 /
老年人 /
用户体验
Key words
human-computer interaction /
smart community /
security system /
elderly /
user experience
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基金
2023年度山东省人文社会科学课题（2023-zkzd-046）;2023山东省优质研究生课程建设项目（SDYAL23202）
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