基于Kano-QFD-TRIZ的人宠情感交互产品设计研究

庞益滨; 孙铭禧; 江牧

doi:10.19554/j.cnki.1001-3563.2025.24.016

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包装工程（设计栏目） ›› 2025, Vol. 46 ›› Issue (24) : 196-209. DOI: 10.19554/j.cnki.1001-3563.2025.24.016

工业设计

基于Kano-QFD-TRIZ的人宠情感交互产品设计研究

庞益滨, 孙铭禧, 江牧^*

作者信息 +

Human-Pet Emotional Interaction Product Design Based on Kano-QFD-TRIZ

PANG Yibin, SUN Mingxi, JIANG Mu^*

Author information +

文章历史 +

摘要

目的为解决当前人宠产品功能单一、情感互动缺失等问题,提出一种集成Kano-QFD-TRIZ模型的人宠情感交互产品设计方法。方法研究基于情感交互三层次理论,首先通过Kano模型对养宠用户需求进行了细致分类,得出10个关键用户需求;其次利用QFD构建HOQ矩阵,将用户需求精准映射至情感交互产品设计特性上,并运用优先级排序确定需求相关度较高的功能要求;最后根据TRIZ理论物质-场模型解决实践过程中的设计冲突,得出最佳人宠情感交互产品方案。结果通过Kano-QFD-TRIZ模型结合情感交互理论,设计了一款以智能机器人和智能App为核心的人宠情感交互产品。结论 Kano- QFD-TRIZ模型提高了人宠交互产品决策过程中的情感性与科学性,证明了情感交互在人宠产品设计上的重要性与可行性,为人宠情感化、智能化产品的设计提供了新思路。

Abstract

In order to solve the problems of single function and lack of emotional interaction of current human-pet products, the work aims to propose a human-pet emotional interaction product design method integrating Kano-QFD-TRIZ model. Firstly, based on the three-level theory of emotional interaction, the pet-keeping users' requirements were meticulously classified through the Kano model, and 10 key users' requirements were obtained. Secondly, the HOQ matrix was constructed by using QFD to accurately map the users' requirements to the design features of the emotional interaction products, and the prioritized ranking was applied to determine the functional requirements with high relevance to the requirements. Finally, according to the substance-field model of TRIZ theory, the design conflicts in the practice process were resolved, and the optimal human-pet emotional interaction product solution was derived. A human-pet emotional interaction product centered on an intelligent robot and an intelligent App was designed by the Kano-QFD-TRIZ model combined with the emotional interaction theory. The Kano-QFD-TRIZ model improves the emotionality and scientificity in the decision-making process of human-pet interaction products, proves the importance and feasibility of emotional interaction in the design of human-pet products, and provides new ideas for the design of human-pet emotional and intelligent products.

导出引用1

庞益滨, 孙铭禧, 江牧. 基于Kano-QFD-TRIZ的人宠情感交互产品设计研究[J]. 包装工程. 2025, 46(24): 196-209 https://doi.org/10.19554/j.cnki.1001-3563.2025.24.016

PANG Yibin, SUN Mingxi, JIANG Mu. Human-Pet Emotional Interaction Product Design Based on Kano-QFD-TRIZ[J]. Packaging Engineering. 2025, 46(24): 196-209 https://doi.org/10.19554/j.cnki.1001-3563.2025.24.016

中图分类号： TB472

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