目的 为改善移动式打磨机器人用户满意度低和操作体验差的现状,构建一种基于博弈论云模型的用户体验评价模型。方法 首先根据移动式打磨机器人的产品特征,综合运用文献研究、用户访谈和德尔菲法确定用户体验评价指标;其次通过层次分析法和熵权法分别计算各项评价指标的主、客观权重,引入博弈论进行组合赋权;最后通过云模型确定综合评价等级,运用IPA分析法对各指标进行重要性与绩效分析。结果 以风电叶片打磨机器人作为评价实例,筛选出7个优先级较高的指标并进行针对性改进,根据用户评价结果显示,改进后方案有效提升了用户体验。结论 该模型能够有效量化产品用户体验,定位设计要点,为其他智能制造装备的优化设计提供定量的理论指导。
Abstract
To address the issues of low user satisfaction and poor operational experience in mobile grinding robots, this study proposes a user experience evaluation model based on game theory and cloud model. Firstly, the user experience evaluation index system for the mobile grinding robot was consturcted by integrating literature research, user interviews, and the Delphi method considering product characteristics. Subsequently, subjective and objective weights of each indicator were calculated through AHP and entropy weight method, followed by the combination of these weights with game theory. Finally, the cloud model was employed to determine the comprehensive evaluation level, while IPA analysis method was utilized to analyze the importance and performance of each indicator. Taking a wind turbine blade grinding robot as a case study, seven high-priority indicators were identified and targeted improvements were implemented. The optimized approach effectively enhanced user experience, as demonstrated by the results of user evaluations. The proposed model accurately quantifies user experience, identifies key design elements, and offers quantitative theoretical guidance for optimizing other intelligent manufacturing equipment.
关键词
产品设计 /
移动式打磨机器人 /
博弈论组合赋权 /
云模型 /
用户体验评价
Key words
product design /
mobile grinding robot /
game theory combination weighting /
cloud model /
user experience evaluation
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基金
云南省“兴滇英才支持计划”青年人才项目（KKRD202255096）
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