目的 为解决现有智能猫砂盆设计中普遍侧重人类饲主用户体验而忽视宠物福祉,导致人宠需求冲突的问题,设计一款基于“人-宠”双用户需求驱动的智能猫砂盆并构建全自动猫砂盆的体验优化模型,提升产品功能性、舒适性及用户体验上的表现。方法 基于Kano模型对饲主与宠物的显性及隐性需求进行识别与分类,通过问卷调查、用户观察及行为分析,揭示双用户在产品使用过程中的偏好差异及潜在冲突并通过层次分析法对其进行权重分析。而后,将需求量化为可执行的技术参数与优化模型。最后,基于体验优化模型进行设计,完成产品原型设计与测试验证。结论 基于双用户视角的猫砂盆设计在提升人类用户满意度和宠物适应性上均有一定效果。为同类产品的设计提供了可借鉴的方法路径。
Abstract
To address the prevalent issue in smart cat litter box design, where the focus on human user experience often overlooks pet well-being, leading to conflicts between human needs and pet needs, the work aims to design a smart cat litter box based on the needs of "human-pet" dual-users, and construct an experience optimization model for fully automated cat litter boxes to improve the product's performance in terms of functionality, comfort, and user experience. Based on the Kano model, explicit and implicit needs of owners and pets were identified and categorized. Questionnaire surveys, user observations, and behavioral analyses were conducted to reveal preference differences and potential conflicts between the two user groups. The Analytic Hierarchy Process was applied to weight and analyze these needs, which were then translated into executable technical parameters and optimization models. Finally, a prototype was developed and tested based on the experience optimization model. The dual-user-oriented design effectively improves both human user satisfaction and pet well-being, providing a replicable methodological framework for the design of similar products.
关键词
“人-宠”双用户 /
Kano模型 /
全自动猫砂盆 /
设计研究
Key words
"human-pet" dual-user /
Kano model /
fully automated cat litter box /
design research
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