面向里程焦虑缓解的电动汽车交互系统设计研究

吕思龙; 支锦亦

doi:10.19554/j.cnki.1001-3563.2026.02.045

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包装工程（设计栏目） ›› 2026, Vol. 47 ›› Issue (2) : 451-459. DOI: 10.19554/j.cnki.1001-3563.2026.02.045

设计研讨

面向里程焦虑缓解的电动汽车交互系统设计研究

吕思龙^a, 支锦亦^a,b,*

作者信息 +

Design of Electric Vehicle Interaction System for Easing Range Anxiety

LYU Silong^a, ZHI Jinyi^a,b,*

Author information +

文章历史 +

摘要

目的为有效缓解电动汽车用户的里程焦虑问题,针对电动汽车交互系统开展里程焦虑理论深化与设计研究工作。方法首先,通过网络调研采集里程焦虑影响因素并基于压力应对模型,对里程焦虑产生过程进行了分析;其次,通过半结构式访谈挖掘缓解里程焦虑的电动汽车交互系统需求并结合里程焦虑产生流程与Kano模型进行需求聚类与分析;最后,根据需求分析结果总结设计策略,开展了面向里程焦虑缓解的电动汽车交互系统设计实践。结果构建了里程焦虑认知与行为模型以深化里程焦虑理论研究,得到了调节里程焦虑认知、协助应对电量危机、协助应对负面情绪3个类别下的15项用户需求及各项需求特征,产出了能有效缓解里程焦虑的设计方案。结论研究结果为里程焦虑理论研究提供了模型参考并为缓解电动汽车用户的里程焦虑问题提供了参考与建议,有助于提升电动汽车用户体验,促进电动汽车发展。

Abstract

The work aims to carry out in-depth theoretical research and design on the range anxiety theory for electric vehicle interaction systems to effectively ease the range anxiety problem of electric vehicle users. Firstly, the causes of range anxiety based on the cognitive appraisal theory of stress were analyzed by means of network research; Secondly, the demands of electric vehicle interaction systems for easing mileage anxiety were mined by means of user interviews, and demands clustering and analysis were conducted by combining the cognitive appraisal theory of stress and the Kano model; Finally, based on the results of the demand analysis, the design strategy was summarized and the design practice of electric vehicle interaction systems aimed at easing range anxiety was carried out. A cognitive and behavioral model of range anxiety was constructed to deepen the theoretical research on range anxiety. Fifteen user demands and their characteristics were obtained under three categories of regulating range anxiety cognition, assisting in dealing with battery power crises, and assisting in coping with negative emotions. Design solutions that could effectively ease range anxiety were produced. The research results provide a model reference for the theoretical study of range anxiety and offer suggestions for easing range anxiety of electric vehicle users, and are conducive to enhancing the user experience of electric vehicles and promoting their development.

导出引用1

吕思龙, 支锦亦. 面向里程焦虑缓解的电动汽车交互系统设计研究[J]. 包装工程. 2026, 47(2): 451-459 https://doi.org/10.19554/j.cnki.1001-3563.2026.02.045

LYU Silong, ZHI Jinyi. Design of Electric Vehicle Interaction System for Easing Range Anxiety[J]. Packaging Engineering. 2026, 47(2): 451-459 https://doi.org/10.19554/j.cnki.1001-3563.2026.02.045

中图分类号： TB472

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