&#x0201c;新物种&#x0201d;产品服务系统设计框架构建与实践

张雯琦; 胡莹; 白一茗; 周子涵; 谭征宇; 王丹; 邓文韬

doi:10.19554/j.cnki.1001-3563.2026.12.013

PDF(6762 KB)

包装工程（设计栏目） ›› 2026, Vol. 47 ›› Issue (12) : 164-173. DOI: 10.19554/j.cnki.1001-3563.2026.12.013

工业设计

“新物种”产品服务系统设计框架构建与实践

张雯琦¹, 胡莹¹, 白一茗^1,*, 周子涵¹, 谭征宇¹, 王丹¹, 邓文韬²

作者信息 +

Framework Construction and Implementation of the "New Species" Product Service System Design

ZHANG Wenqi¹, HU Ying¹, BAI Yiming^1,*, ZHOU Zihan¹, TAN Zhengyu¹, WANG Dan¹, DENG Wentao²

Author information +

文章历史 +

摘要

目的旨在为数智时代“新物种”服务系统设计（Product Service System Design,PSSD）提出一种创新方法,以提升现存产品服务系统设计方法应对利益主体多元化、场景适配冲突与应用落地受阻等问题的能力。方法基于产品服务系统设计（PSSD）理论,提出了由“服务价值层-服务资源层-服务流程层”组成的“新物种”产品服务系统设计创新框架,并以无人载人飞行器的景区观光服务为例,进行案例分析和设计验证。结果研究所提出的“新物种”产品服务系统设计方法在案例实践中推动了从服务原型构建到服务方案资源库的设计演化,以适应性的服务方案满足了多样的用户与需求,为“新物种”产品服务系统设计提供了可讨论的路径参考。结论研究所构建的方法具有解决传统服务设计方法在复杂数智产品服务系统下适应性不足问题的潜力,并为推动“新物种”服务系统的创建与服务方案的创新提供实践价值。

Abstract

The work aims to propose an innovative approach to Product Service System Design (PSSD) tailored for "new species" in the digital-intelligence era, so as to enhance the ability of existing PSSD methods to address issues such as dealing with heterogeneous stakeholders, contextual misalignments, and barriers to implementation. Building on PSSD theory, an innovative framework for "new species" product service system design structured by "service value - service resource - service process" was proposed. With the passenger-carrying unmanned aerial vehicle (UAV) based scenic tourism services as an example, case analysis and design verification were carried out. The proposed approach to "new species" product service system design facilitated the design evolution from service prototype construction to a service solution resource library in case practice and accommodated diverse users and their demands through adaptive service schemes, thus offering a discussable reference path for "new species" product service system design. The approach constructed in this work has the potential to address the poor adaptability of traditional service design methods when applied to complex digital-intelligent product service systems, and delivers practical value for advancing the development of "new-species" product service systems and the innovation of service solutions.

导出引用1

张雯琦, 胡莹, 白一茗, 周子涵, 谭征宇, 王丹, 邓文韬. “新物种”产品服务系统设计框架构建与实践[J]. 包装工程. 2026, 47(12): 164-173 https://doi.org/10.19554/j.cnki.1001-3563.2026.12.013

ZHANG Wenqi, HU Ying, BAI Yiming, ZHOU Zihan, TAN Zhengyu, WANG Dan, DENG Wentao. Framework Construction and Implementation of the "New Species" Product Service System Design[J]. Packaging Engineering. 2026, 47(12): 164-173 https://doi.org/10.19554/j.cnki.1001-3563.2026.12.013

中图分类号： TB472

参考文献

[1] GIRISH K K, KUMAR S, BHOWMIK B R.Industry 4.0: Design Principles, Challenges, and Applications[J]. Topics in Artificial Intelligence Applied to Industry 4.0, 2024: 39-68.
[2] 虞志刚, 冯旭, 黄照祥, 等. 通信、网络、计算融合的天地一体化信息网络体系架构研究[J]. 电信科学, 2022, 38(4): 11-29.
YU Z G, FENG X, HUANG Z X, et al.Research on the Architecture of Space-Ground Integrated Information Network: Integration of Communication, Networking and Computing[J]. Telecommunications Science, 2022, 38(4): 11-29.
[3] LORIETTE C, AMENGUAL J L, BEN HAMED S.Beyond the Brain-Computer Interface: Decoding Brain Activity as a Tool to Understand Neuronal Mechanisms Subtending Cognition and Behavior[J]. Frontiers in Neuroscience, 2022, 16: 811736.
[4] 王鹏, 张佳鑫, 张兴, 等. 低轨卫星智能多接入边缘计算网络: 需求、架构、机遇与挑战[J]. 移动通信, 2021, 45(5): 35-46.
WANG P, ZHANG J X, ZHANG X, et al.Low Earth Orbit Satellite Intelligent Multi-Access Edge Computing Networks: Requirements, Architecture, Opportunities and Challenges[J]. Mobile Communications, 2021, 45(5): 35-46.
[5] 吴声. 新物种爆炸认知升级时代的新商业思维[J]. 华北电业, 2018(4): 91.
WU S.New Business Thinking in the Era of Cognitive Upgrading of New Species Explosion[J]. North China Power, 2018(4): 91.
[6] Charles Feng, 张帆, 陈政, 等. 设计: 个人、共享与新物种[J]. 经营者(汽车商业评论), 2019(6): 316-333.
FENG C, ZHANG F, CHEN Z, et al.Design: Individuals, Sharing and New Species[J]. Auto Business Review, 2019(6): 316-333.
[7] SCHUMPETER J A.The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, And the Business Cycle[M]. New Brunswick: Transaction publishers, 1983.
[8] ACEMOGLU D, AKCIGIT U, CELIK M A.Radical and Incremental Innovation: The Roles of Firms, Managers, and Innovators[J]. American Economic Journal: Macroeconomics, 2022, 14(3): 199-249.
[9] DEWAR R D, DUTTON J E.The Adoption of Radical and Incremental Innovations: An Empirical Analysis[J]. Management Science, 1986, 32(11): 1422-1433.
[10] GARCIA R, CALANTONE R.A Critical Look at Technological Innovation Typology and Innovativeness Terminology: A Literature Review[J]. Journal of Product Innovation Management, 2002, 19(2): 110-132.
[11] 陈柏强, 母璇, 刘畅. 科技成果转化加速新质生产力发展的内在机理及实践路径研究[J]. 北京理工大学学报(社会科学版), 2025, 27(2): 57-68.
CHEN B Q, MU X, LIU C.Research on the Inner Mechanism and Practical Path of Transformation of Scientific and Technological Achievements to Accelerate the Development of New Quality Productivity[J]. Journal of Beijing Institute of Technology (Social Sciences Edition), 2025, 27(2): 57-68.
[12] SCHOT J, GEELS F W.Strategic Niche Management and Sustainable Innovation Journeys: Theory, Findings, Research Agenda, and Policy[J]. Technology Analysis & Strategic Management, 2008, 20(5): 537-554.
[13] 董维维, 何瑞丹, 秦剑. 消费者与供应商参与对新产品开发绩效的驱动机制——式创新理论视角[J]. 科技进步与对策, 2024, 41(7): 81-90.
DONG W W, HE R D, QIN J.The Driving Mechanism of Customer and Supplier Participation on New Product Development Performance: The Perspective of Open Innovation Theory[J]. Science & Technology Progress and Policy, 2024, 41(7): 81-90.
[14] 李艾丹. 制造业小微企业协同创新服务模型研究[D]. 北京: 北京理工大学, 2016: 1-151.
LI A D.Research on Collaborative Innovation Service Model for Small and Micro Manufacturing Enterprises[D]. Beijing: Beijing Institute of Technology, 2016: 1-151.
[15] SILVA A, GIL M M, DUARTE E.Service Innovation: A Service Blueprinting for Industry4. 0[J]. International Journal of Sciences: Basic and Applied Research, 2020, 52(2): 33-49.
[16] 李芃禹, 马佳. 生态系统视角下群智设计的协同机制研究——设计的“人本”属性[J]. 科学学与科学技术管理, 2023, 44(1): 85-102.
LI P Y, MA J.The Synergy Mechanism of the Collaborative Intelligence from the Perspective of Ecosystem: On the Humanistic Attribute of the Design[J]. Science of Science and Management of S & T, 2023, 44(1): 85-102.
[17] YOO D, ERNEST A, SERHOLT S, et al.Service Design in HCI Research: The Extended Value Co-Creation Model[C]// Proceedings of the Halfway to the Future Symposium 2019. Nottingham: ACM, 2019: 1-8.
[18] LUGNET J, ERICSON Å, LARSSON T.Design of Product-Service Systems: Toward an Updated Discourse[J]. Systems, 2020, 8(4): 45.
[19] PALIYENKO Y, ROTH D, KREIMEYER M.Reviewing the Suitability of ICT-Centered Design Methods for Smart PSS Development[J]. Proceedings of the Design Society, 2024, 4: 2665-2674.
[20] ZHANG P, JING S H, NIE Z F, et al.Design and Development of Sustainable Product Service Systems Based on Design-Centric Complexity[J]. Sustainability, 2021, 13(2): 532.
[21] ÅKESSON J, SUNDSTRÖM A, JOHANSSON G, et al. Design of Product-Service Systems in SMEs: A Review of Current Research and Suggestions for Future Directions[J]. Journal of Manufacturing Technology Management, 2024, 35(4): 874-893.
[22] 方晓霞, 李晓华. 颠覆性创新、场景驱动与新质生产力发展[J]. 改革, 2024(4): 31-40.
FANG X X, LI X H. Disruptive Innovation, Scenarios-Driven,the Development of New Quality Productive Forces[J]. Reform, 2024(4): 31-40.
[23] 许泽浩. 颠覆性技术的选择及管理对策研究[D]. 广州: 广东工业大学, 2017: 133-151.
XU Z H.Study on the Choice of Subversive Technology and Management Countermeasures[D]. Guangzhou: Guangdong University of Technology, 2017: 133-151.
[24] GEELS F W.Technological Transitions as Evolutionary Reconfiguration Processes: A Multi-Level Perspective and a Case-Study[J]. Research Policy, 2002, 31(8/9): 1257-1274.
[25] MONT O K.Clarifying the Concept of Product-Service System[J]. Journal of Cleaner Production, 2002, 10(3): 237-245.
[26] SONG W Y, SAKAO T.A Customization-Oriented Framework for Design of Sustainable Product/Service System[J]. Journal of Cleaner Production, 2017, 140: 1672-1685.
[27] APPEL P, BÖCK H, RIENER A. What Would You Expect Insights from a Customer Journey Analysis of Passenger Drone Flights[J]. Proceedings of the Human Factors and Ergonomics Society Europe, 2023: 1-12.
[28] JANSEN P, COLLEY M, RUKZIO E.A Design Space for Human Sensor and Actuator Focused In-Vehicle Interaction Based on a Systematic Literature Review[J]. Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies, 2022, 6(2): 1-51.
[29] SCHUH G, SPANGENBERG M, STUERKEN J.On the Definition of Development Objectives for Air Taxis derived from a Holistic Stakeholder Analysis[C]// Deutscher Luft-und Raumfahrtkongress (DLRK). Bremen: Germany, 2021: 1-12.
[30] KIM Y W, LIM C, LEE S C, et al.The 1st Workshop on User Experience in Urban Air Mobility: Design Considerations and Issues[C]// 13th International Conference on Automotive User Interfaces and Interactive Vehicular Applications. Leeds United Kingdom: ACM, 2021: 175-177.
[31] SMITH W R.Product Differentiation and Market Segmentation as Alternative Marketing Strategies[J]. Journal of Marketing, 1956, 21(1): 3-8.
[32] CARROLL J M.Making Use: Scenario-Based Design of Human-Computer Interactions[M]. Cambridge: The MIT Press, 2003: 1-351.