Functional Requirements of WeChat Guide Program Based on A-Kano Model

WANG Wei, LI Yang

Packaging Engineering ›› 2022, Vol. 43 ›› Issue (2) : 172-178, 185.

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PDF(985 KB)
Packaging Engineering ›› 2022, Vol. 43 ›› Issue (2) : 172-178, 185. DOI: 10.19554/j.cnki.1001-3563.2022.02.022

Functional Requirements of WeChat Guide Program Based on A-Kano Model

  • WANG Wei, LI Yang
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Abstract

This paper aims to promote the development of WeChat guide program design in domestic scenic spots, provide functions that meet the needs of tourists in the limited interface space of WeChat applet, and improve the user satisfaction of WeChat guide program for tourists. Based on the research of tourists' functional requirements for WeChat guide program, the common primary and secondary functions were selected as the research objects through the use of multi scenic spot guide programs. Firstly, the Pareto method was used to screen out the important functional requirements in the minds of tourists, and then the A-Kano model (An Analytical Kano Model) was used to analyze the satisfaction of tourists to the functional requirements, and the weight score was used to quantitatively evaluate the hierarchy of needs of each function of WeChat guide program. The demand attribute classification and priority ranking of each function of WeChat guide program in the Sui and Tang Dynasties of Luoyang City were obtained, and verified by the new function configuration. The WeChat guide program tourist demand research method proposed in this paper is in line with the behavior and habits of tourists in China, and can effectively improve the user satisfaction of Chinese tourists. It provides a design reference for the development of WeChat guide program and other WeChat small programs.

Key words

WeChat guide program; A-Kano model; functional requirements; user satisfaction

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WANG Wei, LI Yang. Functional Requirements of WeChat Guide Program Based on A-Kano Model[J]. Packaging Engineering. 2022, 43(2): 172-178, 185 https://doi.org/10.19554/j.cnki.1001-3563.2022.02.022
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