The work aims to improve the passengers' waiting experience in the bus station, optimize the rationality and completeness of the supporting facilities of the bus station, and improve the service ability of the bus system. The waiting needs of passengers was studied, passenger behavior map was constructed, and 25 demand research samples were selected, which were divided into six categories. They are the demand for physical space, information, ancillary needs, safety needs, rest needs and hygiene needs. Through Kano model, each demand is analyzed qualitatively and counted quantitatively. The customer satisfaction index coefficient was built, and the importance ranking of each facility demand was obtained through the calculation of sensitivity. On this basis, the paper puts forward the configuration strategy of bus station facilities. Through the research on the importance of passenger waiting demand, the station facilities can be configured according to the geographical location, other characteristics of different stations and the specific situation of passenger type structure. The preliminary suggestions on the reasonable setting of bus stops according to local conditions and functions are probed.