Review of Digital Intelligence Technology-driven Service Design Research

JIA Qianwen; CAI Ruiyi; CHAI Chunlei; LI Ze

doi:10.19554/j.cnki.1001-3563.2024.16.007

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Packaging Engineering ›› 2024, Vol. 45 ›› Issue (16) : 80-90. DOI: 10.19554/j.cnki.1001-3563.2024.16.007

Review of Digital Intelligence Technology-driven Service Design Research

JIA Qianwen¹, CAI Ruiyi², CHAI Chunlei², LI Ze³

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Abstract

The work aims to review the technology-driven service design research in the era of digital intelligence. Based on bibliometry, the method of literature review and mathematical statistics, the

Key words

service design; digital intelligence service; human-intelligence collaboration; service evaluation; service mode

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JIA Qianwen, CAI Ruiyi, CHAI Chunlei, LI Ze. Review of Digital Intelligence Technology-driven Service Design Research[J]. Packaging Engineering. 2024, 45(16): 80-90 https://doi.org/10.19554/j.cnki.1001-3563.2024.16.007