Abstract
The work aims to clarify the current situation and development trend of library service design with domestic library services as the main object, and explore the development trend of library collaborative service design. With the academic journal database of China National Knowledge Infrastructure (CNKI) as the data source, CiteSpace software was selected as the visualization tool to analyze the current research status in the field of library service design in China by bibliometric methods from the aspects of annual publication volume, research institutions, authors, and published journals. The research hotspots in this field were focused on information services, service systems, disciplinary services, etc. Through keyword classification, four driving factors and their inherent logic for improving library services were discovered:demand driven direction of provision, institutional driven promotion of innovation, technology driven efficiency improvement, and resource driven system improvement. At the same time, five dimensions of service design thinking reflected in library service innovation were summarized:user needs, stakeholders, service collaboration, value co creation, service delivery and service iteration. The trend of library services in China is developing towards digitalization, intelligence, integration, socialization, and personalized services. It is necessary to strengthen research on library users and stakeholders, update the collaborative relationship between libraries, and enhance the process experience of users and all service participants creating value together. The improvement of the service quality evaluation system can provide direction for the iterative upgrading of library services, and there is still significant room for development in this field of research.
Key words
library; service innovation; CiteSpace; bibliometrics; driving factors; service design dimensions
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DING Xiong, LIU Mengting, LI Chang, YE Zitu.
Research Review on Library Service Design in China Based on Bibliometrics[J]. Packaging Engineering. 2024, 45(18): 315-329 https://doi.org/10.19554/j.cnki.1001-3563.2024.18.033
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