Design of Flowing Tea Table Based on User Journey Map and Kano Theory

LI Guanghui, SONG Wu, CHEN Zhenyi

Packaging Engineering ›› 2025, Vol. 46 ›› Issue (6) : 142-150.

PDF(24724 KB)
PDF(24724 KB)
Packaging Engineering ›› 2025, Vol. 46 ›› Issue (6) : 142-150. DOI: 10.19554/j.cnki.1001-3563.2025.06.014

Design of Flowing Tea Table Based on User Journey Map and Kano Theory

  • LI Guanghui1, SONG Wu2, CHEN Zhenyi3
Author information +
History +

Abstract

The work aims to explore complex design needs through a scientific and standardized design process and methods, and integrate and guide the design research of a flowing tea table to establish a reference model. The design needs were extracted according to the user behavior flow method. Initially, basic design needs were collected through sliced participatory observation, non-participatory observation, and in-depth interviews. Subsequently, the Kano model was employed to assess the attributes of design needs, distinguishing between necessary needs, expectation needs, charm needs, indifferent needs, and reverse needs. On this basis, the tea table's design was executed by mapping design needs to specific objects and clustering functionalities. The functions were analyzed and the attributes were identified, resulting in the successful completion of the tea table design to meet all design needs and ensure its commercial viability. The combination of user behavior flow analysis with the Kano model is proved to be effective in extracting essential design needs while addressing complex functional integration challenges; However, it also relies on designers' experience.

Key words

behavioral flow; Kano model; flowing tea table; Chinese-style furniture

Cite this article

Download Citations
LI Guanghui, SONG Wu, CHEN Zhenyi. Design of Flowing Tea Table Based on User Journey Map and Kano Theory[J]. Packaging Engineering. 2025, 46(6): 142-150 https://doi.org/10.19554/j.cnki.1001-3563.2025.06.014
PDF(24724 KB)

Accesses

Citation

Detail

Sections
Recommended

/