Design of Elderly Health Management Service System Based on BERTopic-Kano Model

HU Jianying; LU Ying; LI Longzhu; LIAN Bojie; ZHOU Yuhuai; HOU Shijiang

doi:10.19554/j.cnki.1001-3563.2025.16.007

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Packaging Engineering ›› 2025, Vol. 46 ›› Issue (16) : 81-91. DOI: 10.19554/j.cnki.1001-3563.2025.16.007

Industrial Design

Design of Elderly Health Management Service System Based on BERTopic-Kano Model

HU Jianying, LU Ying, LI Longzhu, LIAN Bojie, ZHOU Yuhuai, HOU Shijiang^*

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Abstract

The work aims to propose an integrated BERTopic and Kano model approach for designing elderly health management service systems to address the growing demand for elderly health management service systems amid sustained population aging, so as to improve user experience. Firstly, the text data related to "elderly health management" were acquired from Weibo posts. Then, BERTopic model was employed to cluster text data and extract high-frequency feature words within identified themes for user demand identification. Subsequently, the Kano model was applied to categorize these demands and the Better-Worse coefficients were adopted to quantify demand priorities to guide design practices. The essential, expected and attractive demands for the elderly health management were identified and then translated into design practices through a case study of Qinhuangdao's healthcare community. The research demonstrates the innovative integration of BERTopic model with Kano analysis, validating the effectiveness and practical value in optimizing user experience for elderly health management systems.

Key words

text mining / BERTopic model / Kano model / elderly health management

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HU Jianying, LU Ying, LI Longzhu, LIAN Bojie, ZHOU Yuhuai, HOU Shijiang. Design of Elderly Health Management Service System Based on BERTopic-Kano Model[J]. Packaging Engineering. 2025, 46(16): 81-91 https://doi.org/10.19554/j.cnki.1001-3563.2025.16.007

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