Research on the Design of Contactless Washing Station Based on Scenario Theory

ZHOU Hongyu; TIAN Wei; JI Kunxiang

doi:10.19554/j.cnki.1001-3563.2025.18.023

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Packaging Engineering ›› 2025, Vol. 46 ›› Issue (18) : 256-266. DOI: 10.19554/j.cnki.1001-3563.2025.18.023

Industrial Design

Research on the Design of Contactless Washing Station Based on Scenario Theory

ZHOU Hongyu¹, TIAN Wei^1,*, JI Kunxiang²

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Abstract

Objectiveto solve the problem of poor user experience of the existing contactless washing station in the market and improve the user satisfaction of the product. Methodsbased on scenario theory, design innovation is driven by analyzing and constructing objective scenarios, target scenarios and actual scenarios. Firstly, based on desktop research and in-depth user interviews, a user experience map is created to obtain user needs under objective scenarios; then, the Kano demand questionnaire is used to quantify the importance of user needs; design strategies are formed through the construction and analysis of target scenarios to guide design practice. Finally, the actual scenarios are constructed according to the design scheme for functional testing, and the design scheme is evaluated for user satisfaction with the help of Likert scale. Resultsthe evaluation results show that the user satisfaction of the contactless washing station is significantly improved. Based on the test and evaluation results, the design solution is further optimized. Conclusionthe product design process based on scenario theory effectively improves the design quality and user experience, verifies the feasibility and guiding significance of the method in product design practice, and has reference value for the development and optimization of similar equipment.

Key words

Scenario Theory / User Experience Mapping / Quantitative Kano Model / Non-Contact Car Wash Station

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ZHOU Hongyu, TIAN Wei, JI Kunxiang. Research on the Design of Contactless Washing Station Based on Scenario Theory[J]. Packaging Engineering. 2025, 46(18): 256-266 https://doi.org/10.19554/j.cnki.1001-3563.2025.18.023

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