Design of Rider-friendly Community Service System under the Perspective of New Smart City

PENG Yuyuan; LIU Shunyao

doi:10.19554/j.cnki.1001-3563.2025.18.049

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Packaging Engineering ›› 2025, Vol. 46 ›› Issue (18) : 537-548. DOI: 10.19554/j.cnki.1001-3563.2025.18.049

Design Intelligent Innovation·Digital Intelligence Products and Services Design

Design of Rider-friendly Community Service System under the Perspective of New Smart City

PENG Yuyuan, LIU Shunyao^*

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Abstract

Based on the development connotation of the new smart city and combined with the multi-level service design methodology, the work aims to explore the design strategy and optimization scheme of the rider-friendly community service system, so as to enhance the working efficiency and service experience of riders in the community, and promote the sustainable development of the rider-friendly community. The concept of rider-friendly community and the opportunities and challenges faced by it in the development process were systematically elaborated through literature analysis and policy combing. Through literature research, user interviews, questionnaire surveys and IPA analysis tools, key service touchpoints affecting riders' experiences were identified, and service design opportunities and design recommendations were summarized. In terms of design practice, from three levels of service concept level, service system level, and service contact level, a design solution was constructed combined with the value proposition canvas, value galaxy map, and service blueprint. Based on the content of the research, the design opportunities were organized and a dual-end synergy mechanism of "APP on the cycling side+webpage on the property side" was proposed to create a service system with information sharing and efficient response. The solution of building a rider-friendly community service system not only responds to the core needs of rider groups in the rider-friendly community, but also reflects the practical path of multi-agent collaborative governance. The research results provide new ideas and methods for the innovative design of related service systems under the background of new smart cities.

Key words

new smart cities / rider friendly communities / multilevel service design (MSD) / IPA analysis / service system design

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PENG Yuyuan, LIU Shunyao. Design of Rider-friendly Community Service System under the Perspective of New Smart City[J]. Packaging Engineering. 2025, 46(18): 537-548 https://doi.org/10.19554/j.cnki.1001-3563.2025.18.049

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