Service Design System for Improving Knee Joints' Rehabilitation Experience

LIU Yong; LI Kehui; GUAN Yan

doi:10.19554/j.cnki.1001-3563.2025.20.006

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Packaging Engineering ›› 2025, Vol. 46 ›› Issue (20) : 54-66. DOI: 10.19554/j.cnki.1001-3563.2025.20.006

Industrial Design

Service Design System for Improving Knee Joints' Rehabilitation Experience

LIU Yong¹, LI Kehui², GUAN Yan^3,*

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Abstract

The work aims to construct a service design system strategy for improving the knee joints' rehabilitation experience of sports enthusiasts. Through the literature research, the current research status and development direction of rehabilitation services were integrated. By using the questionnaire survey method and in-depth interview method, the needs and pain points of this group of population in the rehabilitation stage after their knees' injury were summarized. The AHP hierarchy analysis was employed to rank the weights of 3 criterion layers and 11 sub-criterion layers. The data analysis results were integrated to identify the design opportunity points and propose a knee joints' rehabilitation service strategy system. By building up the "Healthy Knee" APP service platform as an example, the feasibility of this strategy system was verified. Finally, the fuzzy mathematics theory was used to evaluate the overall design scheme and each index. A service design system strategy for improving the knee joints' rehabilitation experience is summarized. By taking the service function system as a big framework and implementing the rehabilitation training through auxiliary products, some practical problems of sports enthusiasts in their rehabilitation process are solved from the levels of user psychology, product appearance and product functionality, thus improving the sense of rehabilitation experience. This study provides a reference for future research on sports-related rehabilitation experience.

Key words

sports enthusiasts / knee joint / rehabilitation experience / service design experience

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LIU Yong, LI Kehui, GUAN Yan. Service Design System for Improving Knee Joints' Rehabilitation Experience[J]. Packaging Engineering. 2025, 46(20): 54-66 https://doi.org/10.19554/j.cnki.1001-3563.2025.20.006

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