User-centric Design Research of Household Traditional Chinese Medicine Atomization Fumigation Service System

DUAN Pei; ZHU Zhu; REN Yingying; XIE Hongqin

doi:10.19554/j.cnki.1001-3563.2025.20.012

PDF(5794 KB)

Packaging Engineering ›› 2025, Vol. 46 ›› Issue (20) : 119-131. DOI: 10.19554/j.cnki.1001-3563.2025.20.012

Industrial Design

User-centric Design Research of Household Traditional Chinese Medicine Atomization Fumigation Service System

DUAN Pei^1,*, ZHU Zhu^2,*, REN Yingying³, XIE Hongqin¹

Author information +

History +

Abstract

The work aims to develop "Digital Intelligence+" household Traditional Chinese Medicine (TCM) products and explore the Personalized Smart System for Dermatological (PSSD) methodology for household traditional Chinese medicine atomization fumigation service systems tailored for AR care and treatment, with focuses on the daily treatment and care of patients with Allergic Rhinitis (AR). User research methods, including behavioral observation, in-depth interviews, and experiential research, were applied to gather data on AR patients' experience with traditional Chinese medicine atomization fumigation treatments. This data was analyzed to identify key touchpoints, interactions, and emotional responses, which were visually mapped using the User Journey Map (UJM) to guide the design process. The KANO model was then used to analyze the attribute characteristics of each requirement, followed by the Analytic Hierarchy Process (AHP) to prioritize elements based on calculated weight values. Finally, the creative design of the physical and digital touchpoints of the service system was conducted as an empirical study. By applying the UJM-KANO-AHP need analysis method, fourteen key requirements and their correlation rankings were identified. Utilizing these insights, the creative design of a "Digital+TCM" service platform and household traditional Chinese medicine atomization fumigation equipment was completed. The establishment of a "Digital Intelligent Healthcare-Home Nebulization Fumigation Equipment-Remote Distribution" service chain can significantly improve the patient experience during traditional Chinese medicine atomization fumigation treatments. The integration of "Digital Intelligence+TCM" diagnostic and treatment solutions into homes facilitates broader access to high-quality medical resources, thereby enhancing the public's acceptance of TCM therapies and promoting the preservation and advancement of traditional Chinese medical culture.

Key words

user journey map (UJM) / KANO / AHP / traditional Chinese medicine atomization fumigation / PSSD

Cite this article

EndNote

Ris (Procite)

Bibtex

Download Citations

DUAN Pei, ZHU Zhu, REN Yingying, XIE Hongqin. User-centric Design Research of Household Traditional Chinese Medicine Atomization Fumigation Service System[J]. Packaging Engineering. 2025, 46(20): 119-131 https://doi.org/10.19554/j.cnki.1001-3563.2025.20.012

References

[1] WANG XD, ZHENG M, LOU HF, et al.An increased prevalence of self-reported allergic rhinitis in major Chinese cities from 2005 to 2011. Allergy, 2016, 71(8): 1170-1180.
[2] 罗金辉. 2025年中国过敏性鼻炎市场研究报告[R]. 北京: 博观研究院, 2025: 1-7.
LUO J H.2025 China Allergic Rhinitis Market Research Report[R]. Beijing: BROADVIEW CONSULTING, 2025: 1-7.
[3] 韩洁, 伍丽, 余敏. 基于“以通为补”理论探讨变应性鼻炎的治疗思路[J]. 四川中医, 2024, 42(4): 63-67.
HAN J, WU L, YU M.To Explore the Treatment of Allergic-Rhinitis Based on the Theory of Obstruction- Removing as Tonifying Therapy[J]. Journal of Sichuan of Traditional Chinese Medicine, 2024, 42(4): 63-67.
[4] 林伟. 中药汤剂熏鼻加外敷囟门治疗婴儿感冒30例疗效观察[J]. 国医论坛, 2021, 36(3): 31-32.
LIN W.Observation on the Therapeutic Effect of Traditional Chinese Medicine Herbal Decoction for Nasal Fumigation Combined with External Application of Fontanelle on 30 Cases of Infantile Colds[J]. Forum on Traditional Chinese Medicine, 2021, 36(3): 31-32.
[5] 邱荃, 徐立然, 桑锋, 等. 中药雾化吸入治疗呼吸系统疾病的临床研究进展[J]. 辽宁中医杂志, 2024, 51(11): 213-216.
QIU Q, XU L R, SANG F, et al.Clinical Research Progress and Prospect of TCM Herbal Atomizing Inhalation in the Treatment of Respiratory Diseases[J]. Liaoning Journal of Traditional Chinese Medicine, 2024, 51(11): 213-216.
[6] 王艳丽. 中药熏鼻联合针刺对慢性鼻炎患者临床症状评分的影响[J]. 中医外治杂志, 2021, 30(3): 46-48.
WANG Y L.The Effect of Traditional Chinese Medicine Nasal Fumigation Combined with Acupuncture on the Clinical Symptom Score of Patients with Chronic Rhinitis[J]. Journal of External Therapy of Traditional Chinese Medicine, 2021, 30(3): 46-48.
[7] 蔡云香, 王富华, 韩玉婷, 等. 热敏灸及中药颗粒熏鼻联合西医治疗儿童慢性鼻-鼻窦炎的临床研究[J]. 中国医学创新, 2023, 20(30): 83-87.
CAI Y X, WANG F H, HAN Y T, et al.Clinical Study on the Treatment of Chronic Rhinosinusitis in Children by Heat Sensitive Moxibustion and Traditional Chinese Medicine Granules for Nasal Fumigation Combined with Western Medicine[J]. Medical Innovation of China, 2023, 20(30): 83-87.
[8] 丁熊, 周文杰, 刘珊. 服务设计中旅程可视化工具的辨析与研究[J]. 装饰, 2021(3): 80-83.
DING X, ZHOU W J, LIU S.Analysis and Research on Journey Visualization Tools in Service Design[J]. Zhuangshi, 2021(3): 80-83.
[9] 郭会娟, 杨胜, 汪海波. 面向视障老人家用医疗产品服务设计策略研究[J]. 设计, 2021, 34(7): 20-22.
GUO H J, YANG S, WANG H B.Research on the Design Strategy of Household Medical Product and Service for the Visually Impaired Elderly[J]. Design, 2021, 34(7): 20-22.
[10] 高曰菖, 辛向阳, 谢明宏. 基于开放式创新的医疗家具服务设计研究[J]. 设计艺术研究, 2020, 10(5): 55-61.
KAO J C, XIN X Y, XIE M H.Study on the Service Design of Medical Furniture Based on the Theory of Open Innovation[J]. Design Research, 2020, 10(5): 55-61.
[11] LIU Y H, GUO Y Y.Case Study of Intelligent Fitness Product Interaction Design Based on Service System[C]//Human Computer Interaction Thematic Area Conference Held as Part of the 24th International Conference on Human-Computer Interaction (HCII). Cham: Springer, 2022: 389-399.
[12] MARIA GRAZIA V, VEZZETTI E.Kano's Qualitative vs Quantitative Approaches: An Assessment Framework for Products Attributes Analysis[J]. Computers in Industry, 2017(86): 15-25.
[13] XIONG Z Y, XIAO J X.Research of Smart Door Lock Design Based on an Extended Kano Model and User Journey Map[C]//2021 2ND International Conference on Intelligent Design (ICID 2021). Xi'an: IEEE,2021: 255-259.
[14] 张娜, 马永超. KANO-FBS模型下的煤矿用自救器用户需求研究[J]. 西安科技大学学报, 2024, 44(5): 1008-1018.
ZHANG N, MA Y C.Research on the User Requirements of Self-rescuers for Coalmines under the KANO- FBS Model[J]. Journal of Xi'an University of Science and Technology, 2024, 44(5): 1008-1018.
[15] 郑镇华, 严波, 安春钰, 等. 基于A-Kano 模型的瘦身饮食类APP情感化设计[J]. 包装工程, 2024, 45(4): 307-316.
ZHENG Z H, YAN B, AN C Y, et al.Emotional Design of Slimming Diet APP Based on A-Kano Model[J]. Packaging Engineering, 2024, 45(4): 307-316.
[16] 李刚, 杨锡珺, 刘飞敏, 等. 融合模糊层次分析法和特征语义法的交流往复锯形态设计研究[J]. 电动工具, 2024(4): 14-22.
LI G, YANG X J, LIU F M, et al.Research on Form Design of AC Reciprocating Saw Based on Fuzzy Analytic Hierarchy Process and Feature Semantic Method[J]. Electric Tool, 2024(4): 14-22.
[17] SUN H, YANG Q H, WU Y Q.Evaluation and Design of Reusable Takeaway Containers Based on the AHP-FCE Model[J]. Sustainability, 2023, 15(3): 2191.
[18] 刘瑾卓, 钱晓波, 郭建宏. 基于可供性的厨电产品体验设计评估研究[J]. 包装工程, 2025, 46(2): 37-46.
LIU J Z, QIAN X B, GUO J H. Evaluation of Experience Design for Kitchen Appliance from the Perspective of Affordance[J]. Packaging Engineering, 2025, 46(02): 37-46+121.
[19] 徐迎, 夏帆. 基于层次分析法与形状文法的文山苗绣纹样再生设计与应用[J]. 设计, 2024, 37(13): 59-63.
XU Y, XIA F.Research on the Redesign of Wenshan Miao Embroidery Patterns Based on Analytic Hierarchy Process and Shape Grammar[J]. Design, 2024, 37(13): 59-63.
[20] 孙铭禧, 刘欢, 王晶. 基于SWOT-AHP的家具交易界面设计研究[J]. 艺术与设计(理论), 2024, 2(7): 36-39.
SUN M X, LIU H, WANG J.Research on Furniture Trading Interface Design based on SWOT-AHP[J]. Art and Design, 2024, 2(7): 36-39.
[21] 邴媛, 张建敏. 基于Kano模型与层次分析法的农机造型设计研究[J]. 机械设计, 2022, 39(4): 149-155.
BING Y, ZHANG J M.Research on Modeling Design of Agricultural Machinery Based on Kano Model and AHP[J]. Journal of Machine Design, 2022, 39(4): 149-155.
[22] 闫胜昝, 李轶南, 马韵, 等. 基于KANO-AHP的阿尔兹海默症家庭服务系统设计研究[J]. 包装工程, 2025, 46(6): 74-83.
YAN S Z, LI Y N, MA Y, et al.Research on the Design of Alzheimer's Disease Family Service System Based on KANO-AHP[J]. Packaging Engineering, 2025, 46(6): 74-83.
[23] 杨柳, 汪天雄, 张润梅, 等. 基于模糊层次分析法的智能电饭煲设计评价与应用[J]. 机械设计, 2019, 36(4): 129-133.
YANG L, WANG T X, ZHANG R M, et al.Evaluation and Application of Intelligent Rice Cooker Design Based on Fuzzy Analytic Hierarchy Process[J]. Journal of Machine Design, 2019, 36(4): 129-133.
[24] 金涛,李淑江. 现代产品设计开发[M]. 北京: 机械工业出版社, 2023.
JIN T, LI S J.Modern Product Design and Development[M]. Beijing: China Machine Press, 2023.