Development and Validation of Service Touchpoint-Based Continuity of Community Health Services Scale

CHU Dongxiao; LUO Li; WANG Kang

doi:10.19554/j.cnki.1001-3563.2025.20.030

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Packaging Engineering ›› 2025, Vol. 46 ›› Issue (20) : 340-350. DOI: 10.19554/j.cnki.1001-3563.2025.20.030

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Development and Validation of Service Touchpoint-Based Continuity of Community Health Services Scale

CHU Dongxiao^a,b, LUO Li^a, WANG Kang^a,*

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Abstract

The work aims to develop a continuity of service scale suitable for China's community health environment and to test its reliability and validity. An initial item pool was formed through literature review, identification of service touchpoints, and the semantic differential method. Item analysis and exploratory factor analysis were used to refine the items and develop the formal scale. Final testing was conducted to validate the scale's structure, reliability, and validity. The final scale includes three dimensions: perceived longitudinal continuity, perceived interpersonal continuity, and perceived informational continuity. The overall Cronbach's α coefficient of the scale was 0.922, with Cronbach's α coefficients for each dimension ranging from 0.791 to 0.917. Confirmatory factor analysis indicated that the three-factor structure model fitted well, and there were significant positive correlations between each dimension of the scale and the criterion scale (0.430 to 0.642). In conclusion, the continuity of community health services scale has good reliability and validity, with all indicators meeting psychometric requirements. It can be used as an effective tool for quantitatively measuring the continuity of community health services in China.

Key words

scale development / community health services / continuity of care (COC) / service touchpoints / semantic differential method

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CHU Dongxiao, LUO Li, WANG Kang. Development and Validation of Service Touchpoint-Based Continuity of Community Health Services Scale[J]. Packaging Engineering. 2025, 46(20): 340-350 https://doi.org/10.19554/j.cnki.1001-3563.2025.20.030

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