Design and Research of Community Terminal Distribution Intelligent Product Service System from the Perspective of "Internet +"

ZHAO Pengfei; PENG Xinchao

doi:10.19554/j.cnki.1001-3563.2025.22.009

PDF(1607 KB)

Packaging Engineering ›› 2025, Vol. 46 ›› Issue (22) : 90-97. DOI: 10.19554/j.cnki.1001-3563.2025.22.009

Design and Research of Community Terminal Distribution Intelligent Product Service System from the Perspective of "Internet +"

ZHAO Pengfei, PENG Xinchao^*

Author information +

History +

Abstract

The work aims to innovate in the community terminal distribution service system, use the Internet to drive value creation, improve users' experience and satisfaction of express terminal distribution, and achieve the goal of reducing cost and increasing efficiency, so as to realize a new model of smarter and more convenient distribution product service system. The status quo and deficiencies of logistics express were summarized by literature research. The system process of terminal logistics distribution service systems and intelligent logistics innovation and development driven by the Internet was visualized and summarized with the help of service system design tools, and the current market status of intelligent distribution was combined. A design framework of distribution product service system with "product-service- environment" as the center was built. In conclusion, the "last mile" in the user logistics distribution link is the problem of direct-to-user distribution, which affects the efficiency, service quality and user experience of merchants and express delivery enterprises. The development of Internet business forms is in full flow, and the intelligent development of terminal distribution has great development potential in the future market. In the context of "Internet +", the smart community scene dimension plays a good media value, combines the terminal logistics distribution with the development characteristics of the smart community, and provides certain theoretical guidance for the personalized demand of the end distribution product service system.

Key words

community terminal distribution / Internet + / product system design / intelligent product service system

Cite this article

EndNote

Ris (Procite)

Bibtex

Download Citations

ZHAO Pengfei, PENG Xinchao. Design and Research of Community Terminal Distribution Intelligent Product Service System from the Perspective of "Internet +"[J]. Packaging Engineering. 2025, 46(22): 90-97 https://doi.org/10.19554/j.cnki.1001-3563.2025.22.009

References

[1] 杨京帅, 杨玉娥, 李嫚嫚, 等. 末端配送服务模式与路径联合优化[J]. 浙江大学学报(工学版), 2023, 57(5): 900-910.
YANG J S, YANG Y E, LI M M, et al.Joint Optimization of Terminal Distribution Service Mode and Path[J]. Journal of Zhejiang University (Engineering), 2023, 57(5): 900-910.
[2] MILIOTI C, PRAMATARI K, ZAMPOU E.Choice of Prevailing Delivery Methods in E-grocery;a Stated Preference Ranking Experiment[J]. International Journal of Retail and Distribution Management, 2020, 49(2): 281-298.
[3] 段云艳. 新规背景下数字科技赋能社区物流配送优化措施研究[J]. 中国航务周刊, 2024(43): 84-86.
DUAN Y Y.Research on Optimization Measures of Community Logistics Distribution Enabled by Digital Technology under the Background of New Regulations[J]. China Shipping Weekly, 2024(43): 84-86.
[4] 黎颖, 胡莹, 杜星. 融合服务设计理念的产品设计创新策略[J]. 包装工程, 2020, 41(4):182-188.
LI Y, HU Y, DU X.Product Design Innovation Strategy Integrating Service Design Concept[J]. Packaging Engineering, 2020, 41(4): 182-188.
[5] 孟秀丽, 安坤, 周琳. 考虑服务质量和短视效应的智能物流平台末端配送模式决策——以菜鸟平台为例[J]. 系统管理学报,2023(10): 1-24.
MENG X L, AN K, ZHOU L.Considering Service Quality and Short-sighted Effect, Intelligent Logistics Platform Terminal Distribution Mode Decision——Take the Cainiao Platform as an Example[J]. Journal of Systems Management, 2023(10): 1-24.
[6] KITJACHAROENCHAI P, MIN B C, LEE S.Two Echelon Vehicle Routing Problem with Drones in Last Mile Delivery[J]. International Journal of Production Economics, 2020(225): 1-14.
[7] SUWATCHARACHAITIWONG S, LIN C C, HUANG W, et al.On the Medication Distribution System for Home Health Care through Convenience Stores, Lockers, and Home Delivery[J]. Health Informatics Journal, 2020, 26(4): 3163-3183.
[8] 快递市场管理办法[J]. 中华人民共和国国务院公报, 2024(7): 78-85.
Measures for the Administration of Express Delivery Market[J]. State Council Communique of the People's Republic of China, 2024(7): 78-85.
[9] WANG W, ZHANG H, GUPTA S.Research on Value Co-creation Elements in Full-scene Intelligent Service[J]. Data Science and Management, 2022, 5(2): 77-83.
[10] 芮宝娟. “互联网+”智慧物流运营模式创新发展研究[J]. 时代经贸, 2021, 18(2): 28-32.
RUI B J.Research on Innovation and Development of "Internet +" Smart Logistics Operation Model[J]. Times Economy and Trade, 2021, 18(2): 28-32.
[11] 丁泽辉, 周昕昱, 王琦, 等. 末端物流配送模式分析及演进探究[J]. 物流工程与管理, 2023, 45(4): 10-12.
DING Z H, ZHOU X Y, WANG Q, et al.Analysis and Evolution of Terminal Logistics Distribution Mode[J]. Logistics Engineering and Management, 2023, 45(4): 10-12.
[12] 徐丽, 撒建欣, 徐雷, 等. 快递末端配送体系的问题分析及优化研究[J]. 包装工程, 2020, 41(23): 141-153.
XU L, SA J X, XU L, et al.Problem Analysis and Optimization Research of Express Terminal Distribution System[J]. Packaging Engineering, 2020, 41(23): 141-153.
[13] 邱菊, 赵菊, 胡小建, 等. 考虑配送效率内生的竞争零售商门店自提合作研究[J]. 系统科学与数学, 2023, 43(9): 2195-2210.
QIU J, ZHAO J, HU X J, et al.A Study on Self-pickup Cooperation among Competing Retailers Considering the Internal Distribution Efficiency[J]. Systems Science and Mathematics, 2023, 43(9): 2195-2210.
[14] 倪泰乐, 欧心悦, 舒俊豪, 等. 快递自提柜服务需求分析与改进设计[J]. 机械设计, 2022, 39(10): 147-153.
NI T L, OU X Y, SHU J H, et al.Demand Analysis and Improvement Design of Express Pick-up Cabinet Service[J]. Mechanical Design, 2022, 39(10): 147-153.
[15] 葛显龙, 刘小宁, 姜云云. 众包模式下考虑不同交付方式的配送路径优化研究[J]. 计算机工程与应用, 2023(10): 1-12.
GE X L, LIU X N, JIANG Y Y.Optimization of Distribution route considering different delivery modes under crowdsourcing mode[J]. Computer Engineering and Applications, 2023(10): 1-12.
[16] VALENCIA A, MUGGE R, SCHOORMANS J P L, et al. The Design of Smart Product-Service Systems (PSSs): An Exploration of Design Characteristics[J]. International Journal of Desgin, 2015(9): 13-18.
[17] 李俊枝, 补婧. 智慧社区视角下社区物流末端配送优化研究[J]. 物流工程与管理, 2024, 46(1): 7-9.
LI J Z, BU J.Optimization of End-distribution of Community Logistics from the Perspective of Smart Community[J]. Logistics Engineering and Management, 2024, 46(1):7-9.
[18] 中共中央, 国务院. 数字中国建设整体布局规划[EB/OL]. (2023-02-27) [2024-10-12].
https://www.gov.cn/zhengce/2023-02/27/content_5743484.htm
The CPC Central Committee, The State Council. Overall Layout Plan for the Development of Digital China [EB/OL]. (2023-02-27) [2024-10-12]. https://www.gov.cn/zhengce/2023-02/27/content_5743484.htm
[19] 郑一杰. 针对智慧社区的末端配送方案设计与评价[J]. 商讯, 2020(11): 171-172.
ZHENG Y J.Design and Evaluation of Terminal Distribution Scheme for Smart Community[J]. Business Information, 2020(11): 171-172.
[20] 万志涛. 智慧社区背景下社区末端配送策略研究[J]. 全国流通济, 2018, 2196(36): 15-16.
WAN Z T.Research on community terminal-distribution Strategy under the Background of Smart Community[J]. National Circulation Economy, 2018, 2196(36): 15-16.
[21] 聂婉媛, 杨帅, 宗威. 基于服务设计理念的社区无人配送系统设计研究[J]. 工业设计, 2023(9): 101-104.
NIE W Y, YANG S, ZONG W.Research on Community Unmanned Distribution System Design Based on Service Design Concept[J]. Industrial Design, 2023(9): 101-104.
[22] 中国智慧物流网. 物流规划: 中国智慧物流末端配送趋势报告[EB/OL]. (2018-01-08) [2024-10-23]. http://www.cslip.org.cn/news_view.aspx?TypeId=5&Id=678&Fid=t2:5:2