Design of the Service System for Indigo Dyeing Workshops Based on KANO Model

XIAO Yangdan; PAN Xianglong

doi:10.19554/j.cnki.1001-3563.2025.22.010

PDF(1567 KB)

Packaging Engineering ›› 2025, Vol. 46 ›› Issue (22) : 98-107. DOI: 10.19554/j.cnki.1001-3563.2025.22.010

Industrial Design

Design of the Service System for Indigo Dyeing Workshops Based on KANO Model

XIAO Yangdan¹, PAN Xianglong^1,*

Author information +

History +

Abstract

The work aims to design a service system for indigo dyeing workshops through the integration of the KANO model and service design methods, so as to improve the inheritance effect and user experience of intangible cultural heritage. Qualitative and quantitative methods were used to collect user needs, and the need elements were analyzed and ranked based on the KANO model, so as to identify the core elements of the service design of the indigo dyeing workshop. Secondly, by constructing the service system diagram and service blueprint, the interaction between users and service providers was sorted out, and the specific content of the service design of the indigo dyeing workshop was finally determined. The effective application of the KANO model in the identification and sequencing of service needs provided a scientific theoretical basis for the design strategy of the service system for the indigo dyeing workshop, constructed a reasonable applet service system for the indigo dyeing workshop, and offered theoretical guidance for design practice. The applet service design of the indigo dyeing workshop not only improves the user's sense of participation and satisfaction, but also helps to promote the inheritance and development of the indigo dyeing process. The research methods and practical results proposed construct a theoretical framework and practical cases with reference value for the service design strategy in the field of intangible cultural heritage.

Key words

indigo dyeing process / KANO model / service system design

Cite this article

EndNote

Ris (Procite)

Bibtex

Download Citations

XIAO Yangdan, PAN Xianglong. Design of the Service System for Indigo Dyeing Workshops Based on KANO Model[J]. Packaging Engineering. 2025, 46(22): 98-107 https://doi.org/10.19554/j.cnki.1001-3563.2025.22.010

References

[1] 罗媛媛. 浅析蓝染的艺术价值与发展前景[J]. 中国民族博览, 2018(2): 180-181.
LUO Y Y.A Brief Analysis of the Artistic Value and Development Prospects of Indigo Dyeing[J]. Journal of Chinese Ethnic Expo, 2018(2): 180-181.
[2] 阿里研究院. 2022非物质文化遗产消费创新报告[EB/ OL]. (2022-10-27)[2025-01-04]. . 2022非物质文化遗产消费创新报告[EB/ OL]. (2022-10-27)[2025-01-04]. http://www.aliresearch.com/ch/information/informationdetails?articleCode=394 011806256992256&type=%E6%96%B0%E9%97%BB
Ali Research Institute. 2022 Intangible Cultural Heritage Consumption Report[EB/OL]. (2022-10-27) [2025-01-04]. . 2022非物质文化遗产消费创新报告[EB/ OL]. (2022-10-27)[2025-01-04]. http://www.aliresearch.com/ch/information/informationdetails?articleCode=394011806256992256&type=%E6%96%B0%E9%97%BB
[3] 陈秀芳,胡云鹤. 基于百度指数的传统印染技艺公众关注度分析[J], 丝绸, 2020, 57(4): 40-45.
CHEN X F, HU Y H.Analysis of Public Attention on Traditional Dyeing Techniques Based on Baidu Index[J]. Silk, 2020, 57(4): 40-45.
[4] 李兆龙, 王艳晖, 胡淑蓉, 等. 基于Kano模型的中国传统蓝染产品需求研究[J]. 丝绸, 2022, 59(5): 103-110.
LI Z L, WANG Y H, HU S R, et al.Research on the Demand for Traditional Chinese Indigo Dye Products Based on the Kano Model[J]. Silk, 2022, 59(5): 103-110.
[5] 文化和旅游部网站. 关于推动传统工艺高质量传承发展的通知[EB/0L].(2022-06-23)[2025-1-4].
Ministry of Culture and Tourism website. Notice on promoting the high-quality inheritance and development of traditional crafts.[EB/0L].(2022-06-23)[2025-1-4].
[6] 陈珊, 吴萍, 许家岩, 等. “互联网+”背景下蓝印花布工艺传承与发展[J]. 轻纺工业与技术, 2019, 48(增刊1): 37-39.
CHEN S, WU P, XU J Y, et al.Inheritance and Development of Blue Printed Fabric Craft under the Background of "Internet Plus"[J]. Light Textile Industry and Technology, 2019, 48(Sup.1): 37-39.
[7] 阙嘉苗. 非遗传承视角下传统客家蓝染技艺的现代价值探索——评《传统客家蓝染技艺与现代活化发展研究》[J]. 上海纺织科技, 2023, 51(11): 99-100.
QUE J M.Exploring the Modern Value of Traditional Hakka Indigo Dyeing Technique f rom the Perspective of Intangible Cultural Heritage: A Review of "Research on Traditional Hakka Indigo Dyeing Technique and Modern Revitalization Development"[J]. Shanghai Textile Science and Technology, 2023, 51(11): 99-100.
[8] 张艳华, 吴大华. 非物质文化遗产传承和保护的问题、原因和对策——以云南省大理市白族为例[J]. 贵州民族研究, 2018, 39(2): 77-83.
ZHANG Y H, WU D H. Issues, Causes,Countermeasures for the Inheritance and Protection of Intangible Cultural Heritage-A Case Study of the Bai Ethnic Group in Da li City, Yunnan Province[J]. Guizhou Ethnic Studies, 2018, 39(2): 77-83.
[9] 王晓雪, 唐立华. 基于生态理念的天然蓝染工艺探究[J].家具与室内装饰, 2020(1): 54-55.
WANG X X, TANG L H.Exploration of Natural Indigo Dyeing Process Based on Ecological Concepts[J]. Furniture and Interior Decoration, 2020(1): 54-55.
[10] 邱雅丽, 汤鹏程, 陆雨涵, 等. 南通蓝染的文创衍生品数字化设计[J]. 黑龙江纺织, 2020(2): 31-36.
QIU Y Y, TANG P C, LU Y H, et al.Digital Design of Cultural and Creative Derivatives of Nantong Indigo Dyeing[J]. Heilongjiang Textiles, 2020(2): 31-36.
[11] 夏海斌, 刘丹, 张宇. VR技术在“非遗”展示和保护中的实践研究——以景德镇传统制瓷工艺仿真为例[J]. 装饰, 2024(10):130-132.
XIA H B, LIU D, ZHANG Y.Practical Research on VR Technology in the Display and Protection of "Intangible Cultural Heritage" — A Case Study of Simulating Traditional Porcelain Craftsmanship in Jingdezhen[J]. Decoration, 2024(10): 130-132.
[12] 张健, 王雨心, 袁哲. AIGC赋能传统文化传承设计方法与实践——以山西省永乐宫数字化展示中心方案设计为例[J]. 设计, 2023, 36(17): 30-33.
ZHANG J, WANG Y X, YUAN Z.AIGC Empowering Design Methods and Practices for the Inheritance of Traditional Culture: A Case Study of the Digital Display Center Design Plan for Yongle Palace in Shanxi Province[J]. Design, 2023, 36(17): 30-33.
[13] 孙立新, 任妍. 基于服务设计思维的辽宁非遗品牌化建设[J]. 包装工程, 2020, 41(18): 273-279.
SUN L X, REN Y.Construction of Liaoning Intangible Cultural Heritage Branding Based on Service Design Thinking[J]. Packaging Engineering, 2020, 41(18): 273-279.
[14] 李瑞梅. 服务设计语境下传统村落品牌视觉塑造研究——以大理凤阳邑村为例[J]. 美与时代(城市版), 2024(3): 119-121.
LI R M.Research on the Visual Shaping of Traditional Village Brands in the Contextof Service Design: A Case Study of Fengyangyi Village in Dali[J]. Beauty and Times (Urban Edition), 2024(3): 119-121.
[15] 刘智英, 马知遥, 刘垚瑶. 非遗工坊的生成逻辑、基本意涵与实践分析[J]. 民俗研究, 2023(5): 131-145.
LIU Z Y, MA Z Y, LIU Y Y. The Generative Logic, Basic Meaning,Practical Analysis of Intangible Cultural Heritage Workshops[J]. Journal of Folklore Research, 2023(5): 131-145.
[16] 刘智英. 非遗工坊发展的问题审视与对策建议[J]. 河北科技大学学报(社会科学版), 2024, 24(3): 97-104.
LIU Z Y.Examination of Issues and Countermeasures for the Development of Intangible Cultural Heritage Workshops[J]. Journal of Hebei University of Science and Technology(Social Sciences Edition), 2024, 24(3): 97-104.
[17] 赵杨, 班姣姣. 移动图书馆用户体验地图构建与服务优化研究[J]. 图书情报工作, 2021, 65(24): 61-70.
ZHAO Y, BAN J J.Research on the Construction of User Experience Map and Service Optimization of Mobile Libraries[J]. Library and Information Work, 2021, 65(24): 61-70.
[18] 卫军朝, 张怡琳. 基于Kano模型的科学数据重用需求优先序确定[J]. 图书馆杂志, 2024, 43(10): 16-28
WEI J C, ZHANG Y L.Priority Determination of Scientific Data Reuse Needs Based on theKano Model[J]. Library Journal, 2024, 43(10): 16-28.
[19] 杨勤, 李尚泽, 王卫星, 等. 基于优化Kano分析的产品定位设计决策[J]. 机械设计, 2020, 37(6): 129-133.
YANG Q, LI S Z, WANG W X, et al.Product Positioning Design Decision Based on Optimized Kano Analysis[J]. Mechanical Design, 2020, 37(6): 129-133.
[20] 岳涵, 周涛, 吴慧欣, 等. 基于Kano模型的中国非遗文创设计需求研究[J]. 包装工程, 2024, 45(2): 385-392.
YUE H, ZHOU T, WU H X, et al.Research on the Design Demand of Chinese Intangible Cultural Heritage Cultural and Creative Products Based on the Kano Model[J]. Packaging Engineering, 2024, 45(2): 385-392.
[21] 邵露莹. 基于KANO模型的福建非遗龙池砚设计评价决策研究[J]. 雕塑, 2022(3): 62-65.
SHAO L Y, Research on Design Evaluation and Decision-making of Longchi Inkstone in Fujian Based on KANO Model[J]. Sculpture, 2022(3): 62-65.
[22] 于毅, 田悦, 张毅. 陕西“抓髻娃娃”剪纸纹样在纺织品设计中的创新应用[J]. 毛纺科技, 2024, 52(12): 51-60.
YU Y, TIAN Y, ZHANG Y.The Innovative Application of Shaanxi "Hairpin Doll" Paper-cut Patterns in Textile Design[J]. Wool Textile Technology, 2024, 52(12): 51-60.
[23] 李琳, 贾熙睿. 基于KJ-KANO模型的文创产品用户需求研究[J]. 湖南包装, 2024, 39(5): 123-127.
LI L, JIA X R.Research on User Needs of Cultural and Creative Products Based on KJ-KANO Model[J]. Hunan Packaging, 2024, 39(5): 123-127.
[24] 王福宾, 钟厦, 闫文渊. 以用户为中心的新零售生鲜超市服务设计研究[J]. 工业设计, 2021(2): 103-104.
WANG F B, ZHONG X, YAN W Y.Research on Service Design of User-Centered New Retail Fresh Food Supermarkets[J]. Industrial Design, 2021(2): 103-104.
[25] 丁熊, 刘珊, 胡方圆. 服务设计中系统图与商业模式画布的异同性研究[J]. 美术学报, 2021(03): 123-128.
DING X, LIU S, HU F Y.Research on the Similarities and Differences between System Diagrams and Business Model Canvases in Service Design[J]. Journal of Fine Arts, 2021(3): 123-128.
[26] 章彰, 邹诗倩, 姜颖, 等. 基于KJ-AHP-QFD的适老化橱柜生态服务设计研究[J]. 家具与室内装饰, 2023, 30(11): 22-27.
ZHANG Z, ZOU S Q, JIANG Y.et al.Research on Ecological Service Design of Aging-Friendly Cabinets Based on KJ-AHP-QFD[J]. Furniture and Interior Decoration, 2023, 30(11): 22-27.
[27] 李国艳, 刚强. 基于KANO模型的武家泥塑APP设计需求研究[J]. 设计, 2024, 37(16): 26-30.
LI G Y, GANG Q.Research on the Design Requirements of a Wujia Mud Sculpture APP Based on the KANO Model[J]. Design, 2024, 37(16): 26-30.
[28] 薛嘉伟, 刘卓. 基于KANO模型的乡村留守女童生理健康问题服务设计研究[J]. 艺术与设计(理论), 2024, 2(8): 45-48.
XUE J W, LIU Z.Research on Service Design for the Physical Health Issues of Left-Behind Rural Girls Based on the KANO Model[J]. Art and Design(Theory), 2024, 2(8): 45-48.
[29] 铁铮, 蒋超, 燕耀, 等. 基于用户满意度的数字博物馆服务设计评价方法研究[J]. 文博, 2022(4): 105-112.
TIE Z, JIANG C, YAN Y, et al.Research on the Evaluation Method of Digital MuseumService Design Based on User Satisfaction[J]. Cultural Relics, 2022(4): 105-112.
[30] 于素利, 张翔. 基于感性工学的毛衫菱形纹数字化设计研究[J]. 针织工业, 2024(8): 65-70.
YU S L, ZHANG X.Research on Digital Design of Diamond Patterns in Knitwear Based on Affective Engineering[J]. Knitting Industry, 2024(8): 65-70.