Interaction Design of In-vehicle Information System for the Elderly Based on CREAM-FCE

LI Yongfeng; LIN Qiaoyi; ZHU Liping

doi:10.19554/j.cnki.1001-3563.2026.02.005

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Packaging Engineering ›› 2026, Vol. 47 ›› Issue (2) : 47-58. DOI: 10.19554/j.cnki.1001-3563.2026.02.005

Industrial Design

Interaction Design of In-vehicle Information System for the Elderly Based on CREAM-FCE

LI Yongfeng, LIN Qiaoyi, ZHU Liping^*

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Abstract

The work aims to improve the cognitive reliability of the elderly when interacting with in-vehicle information systems (IVIS) and to design elderly-friendly systems that meet their cognitive demands. A research method based on the cognitive reliability and error analysis method (CREAM) and fuzzy comprehensive evaluation (FCE) was proposed for interaction design of elderly-friendly IVIS. First, common performance conditions (CPC) were identified, and a hierarchical task analysis was conducted. A cognitive demands model was constructed to obtain basic values for cognitive failure probability. Next, the evaluation factors of CPC were analyzed, and the evaluation matrix was obtained by applying the FCE method to get the CPC levels. Then, the influence weights of CPC and human intrinsic factors (HIF) of the elderly on cognitive function failures were calculated and combined with the basic values of the cognitive failure probability. Subsequently, the root causes of human errors were explored, and optimization strategies were proposed for system redesign. Finally, the effectiveness of the improvements was validated by A/B testing. The proposed method was applied to analyze the cognitive reliability of the elderly when using in-vehicle navigation. The result demonstrated that this method significantly reduced the cognitive failure probabilities during interactions with the IVIS. This method systematically explores the cognitive demands of elderly drivers using IVIS and effectively identifies the causes of human errors in human-machine interaction. It provides a solid foundation for designers to improve and develop elderly-friendly IVIS.

Key words

interaction design / cognitive reliability and error analysis method (CREAM) / fuzzy comprehensive evaluation (FCE) / in-vehicle information system / the elderly

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LI Yongfeng, LIN Qiaoyi, ZHU Liping. Interaction Design of In-vehicle Information System for the Elderly Based on CREAM-FCE[J]. Packaging Engineering. 2026, 47(2): 47-58 https://doi.org/10.19554/j.cnki.1001-3563.2026.02.005

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