Museum Digital Blind Box Design Based on Kano-Better Worse Model

FAN Xuhan

doi:10.19554/j.cnki.1001-3563.2026.02.016

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Packaging Engineering ›› 2026, Vol. 47 ›› Issue (2) : 169-178. DOI: 10.19554/j.cnki.1001-3563.2026.02.016

Industrial Design

Museum Digital Blind Box Design Based on Kano-Better Worse Model

FAN Xuhan

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Abstract

The work aims to address specific issues such as inaccurate identification of Z-generation user needs and lack of theoretical basis for functional priority determination in museum digital blind box design, as well as key technical challenges such as system optimization and lack of data support. By combining user interviews, user journey diagrams, and literature analysis, a four-dimensional framework of functional, cultural, emotional, and social needs was established. Based on the classification principle of the Kano-Better Worse combination model, the focus was placed on solving the problem of single dimensionality in traditional need research. The priority ranking of Z-generation user needs was determined. With the design practice of Tianjin Museum's digital blind box APP as an example, a targeted design process was proposed. A four-dimensional need model of "function-culture-emotion-society" is constructed. Key experience stage processes and platform core characteristic processes are proposed. Through design verification, it is concluded that this model can significantly improve design efficiency, optimize user experience, and effectively promote the modern transformation and dissemination of cultural heritage.

Key words

interaction design / Kano-Better Worse model / museum digital blind box / Z-generation users

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FAN Xuhan. Museum Digital Blind Box Design Based on Kano-Better Worse Model[J]. Packaging Engineering. 2026, 47(2): 169-178 https://doi.org/10.19554/j.cnki.1001-3563.2026.02.016

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