Research on Diabetes Community Medical Service Model from the Perspective of Value Co-creation

WANG Fang; CHEN Xinghai; LI Hui; ZHOU Linlang

doi:10.19554/j.cnki.1001-3563.2026.04.010

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Packaging Engineering ›› 2026, Vol. 47 ›› Issue (4) : 114-127. DOI: 10.19554/j.cnki.1001-3563.2026.04.010

Industrial Design

Research on Diabetes Community Medical Service Model from the Perspective of Value Co-creation

WANG Fang^1,*, CHEN Xinghai², LI Hui³, ZHOU Linlang⁴

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Abstract

The work aims to optimize and improve the community chronic disease medical service system, and to construct a new model of diabetes community medical services with multi-subject participation and resource integration. In conducting the research, the optimization path of diabetes community medical services was first explored and proposed from the perspective of value co-creation. With the medical institutions in Haining City as an example, the quantitative and qualitative research methods were combined to conduct user surveys. Then, user pain points were identified and needs were extracted by means of user journey maps. On this basis, the medical service scenarios were divided into health care, medical treatment, and rehabilitation scenarios, and the system function transformation and service touchpoint identification were completed. Subsequently, the co-creation subjects of diabetes community medical services were defined, and the interactive relationships and contents among multiple subjects were discussed through design workshops. On the basis of clarifying the internal logic of co-creation, the value co-creation mechanism of diabetes community medical services was constructed and corresponding service design strategies were proposed, and the system design plan of diabetes community medical services was further completed. Through the research, it is found that the diabetes community medical service design based on value co-creation promotes resource integration and service exchange, which is conducive to improving the community's diabetes management ability, medical service quality, and patients' medical experience and participation. It provides research ideas and methods for the innovation of community chronic disease medical service models, provides references for the construction of China's hierarchical medical systems, and expands the service innovation context of the value co-creation theory.

Key words

value co-creation / diabetes / community / health management / service systems

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WANG Fang, CHEN Xinghai, LI Hui, ZHOU Linlang. Research on Diabetes Community Medical Service Model from the Perspective of Value Co-creation[J]. Packaging Engineering. 2026, 47(4): 114-127 https://doi.org/10.19554/j.cnki.1001-3563.2026.04.010

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