Innovative Design of Shared Smart Lockers Based on Kano-AHP-TRIZ Model

YANG Jiayi; ZHANG Jie; LIU Liping; WANG Chenlu; WEI Kexin; HE Yanling; XIA Yutong

doi:10.19554/j.cnki.1001-3563.2026.04.025

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Packaging Engineering ›› 2026, Vol. 47 ›› Issue (4) : 291-300. DOI: 10.19554/j.cnki.1001-3563.2026.04.025

Industrial Design

Innovative Design of Shared Smart Lockers Based on Kano-AHP-TRIZ Model

YANG Jiayi¹, ZHANG Jie^1,*, LIU Liping¹, WANG Chenlu¹, WEI Kexin², HE Yanling¹, XIA Yutong³

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Abstract

The work aims to explore in depth the actual needs of users for shared smart locker products, and then design more practical products, so as to improve user satisfaction. The Kano-AHP-TRIZ integrated method was adopted to design shared smart lockers. Firstly, the diverse needs of users using lockers were obtained through research, and the Kano model was used to classify these needs into attributes; Secondly, the Analytic Hierarchy Process (AHP) was used to construct a needs evaluation system, calculate the weight of each need category, and carry out the design of multiple solutions based on the priority; Finally, the TRIZ innovation theory was used to summarize the principles of the design solutions to solve the problems encountered in the design of the product, and a comprehensive evaluation of the design solutions was carried out. And the design solutions were comprehensively evaluated. The practice of designing shared smart lockers by combining the above methods achieved remarkable results, which not only improved the richness and accuracy of user use, but also clearly and systematically analyzed the needs of the target users and their degree of importance, effectively reduced the subjective bias of the designers, and enhanced the objectivity of the design evaluation. In conclusion, by integrating the Kano-AHP-TRIZ integration method, it is able to accurately analyze the user needs, determine the focus of the needs, and accurately locate the contradiction between the user and the product, which provides new ideas and references for the design of the related shared smart lockers.

Key words

smart products / locker design / Kano model / Analytic Hierarchy Process (AHP) / TRIZ

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YANG Jiayi, ZHANG Jie, LIU Liping, WANG Chenlu, WEI Kexin, HE Yanling, XIA Yutong. Innovative Design of Shared Smart Lockers Based on Kano-AHP-TRIZ Model[J]. Packaging Engineering. 2026, 47(4): 291-300 https://doi.org/10.19554/j.cnki.1001-3563.2026.04.025

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