Service System Design of "Patrol-Detection-Disposal" Intelligent Robots for Extreme Environments of Metro

HAN Guirong; ZHANG Rui; JIN Wei; YANG Yujie; HUANG Tianrui; XIONG Mengqi

doi:10.19554/j.cnki.1001-3563.2026.06.052

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Packaging Engineering ›› 2026, Vol. 47 ›› Issue (6) : 553-573. DOI: 10.19554/j.cnki.1001-3563.2026.06.052

Design Intelligent Innovation ∙ Construction of Complex ScenePerception System

Service System Design of "Patrol-Detection-Disposal" Intelligent Robots for Extreme Environments of Metro

HAN Guirong, ZHANG Rui^*, JIN Wei, YANG Yujie, HUANG Tianrui, XIONG Mengqi

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Abstract

To address issues such as insufficient perceptual coverage in emergency response, low efficiency of multi-agent collaboration, and poor integration of robotic systems with actual operational processes in extreme metro environments, the work aims to propose a design method for an intelligent robotic service system tailored to complex emergency scenarios. Based on the service-dominant logic and the double diamond model, a data-driven service system design process was constructed. Core risk scenarios and functional requirements were identified through accident text analysis and user research. Priority functions were clarified by combining importance analysis and satisfaction attribute classification. On this basis, a service system diagram was used to build an integrated "patrol-detection-disposal" service architecture, and TRIZ theory was applied to complete the integrated design of robotic functions, structures and modules, resulting in a modular product solution featuring collaborative patrol-detection and disposal robots. A functional system comprising three categories of capabilities-disaster perception, mobility and disposal execution, and information interaction with system support-was established. A dynamic collaborative mechanism and modular robot product solution of "patrol-detection-disposal" including three types of capabilities, namely disaster perception, mobile response and information interaction, was established. The user evaluation results showed that the proposed service system received high recognition in terms of rationality, functional matching and application feasibility. Statistical tests indicated that the scores were significantly higher than the neutral value. This study combined the service system design method with data-driven demand analysis, achieving a transformation of the emergency robot from a single-function addition to the construction of systematic service capabilities. It provides a replicable methodological reference for the design of complex scene product systems that integrate service design concepts.

Key words

service design / emergency robot / metro safety / product system design

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HAN Guirong, ZHANG Rui, JIN Wei, YANG Yujie, HUANG Tianrui, XIONG Mengqi. Service System Design of "Patrol-Detection-Disposal" Intelligent Robots for Extreme Environments of Metro[J]. Packaging Engineering. 2026, 47(6): 553-573 https://doi.org/10.19554/j.cnki.1001-3563.2026.06.052

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