Design of a Background Demand Management System for Smart Head-mounted Devices Based on KANO-AHP

HU Zhikun; HE Linlong; HAO Jiahui

doi:10.19554/j.cnki.1001-3563.2026.10.012

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Packaging Engineering ›› 2026, Vol. 47 ›› Issue (10) : 131-141. DOI: 10.19554/j.cnki.1001-3563.2026.10.012

Industrial Design

Design of a Background Demand Management System for Smart Head-mounted Devices Based on KANO-AHP

HU Zhikun, HE Linlong^*, HAO Jiahui

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Abstract

The work aims to propose a feedback management system based on the KANO-AHP model, integrating fuzzy demand analysis to resolve the inadequacy of resource allocation strategies during product iteration, so as to address the issues of ambiguous need types and strong subjectivity in priority determination within user feedback management for smart head-mounted devices. User research and the fuzzy KANO model were employed to classify demand attributes (basic, performance, and excitement demands). Combined with the Analytic Hierarchy Process (AHP), an analytical model was constructed, and domain experts were invited to score demands and conduct consistency tests, ultimately generating a weighted ranking. By integrating these methods, the pain points in smart head-mounted product design were quantitatively identified, enabling a clear and systematic analysis of target users' feedback demands and their importance. This approach effectively decomposed product feedback loops, reduced designers' subjective bias, and alleviated the burden of demand feedback management. This research bridges the fields of smart hardware and demand management, constructing an objective demand management framework transferable to emerging wearable devices. It provides small and medium-sized enterprises (SMEs) with a management tool that balances theoretical rigor and implementation cost-effectiveness, promoting a shift in user feedback governance from experience-driven to data-driven approaches.

Key words

KANO model / AHP / user feedback management / smart head-mounted devices / system design

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HU Zhikun, HE Linlong, HAO Jiahui. Design of a Background Demand Management System for Smart Head-mounted Devices Based on KANO-AHP[J]. Packaging Engineering. 2026, 47(10): 131-141 https://doi.org/10.19554/j.cnki.1001-3563.2026.10.012

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