Research on Foot Bath Functional Design of Smart Home Based on CJM and Kano Model

XU Maojian; QU Wenkang; DAI Xiaorou

doi:10.19554/j.cnki.1001-3563.2026.10.026

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Packaging Engineering ›› 2026, Vol. 47 ›› Issue (10) : 286-293. DOI: 10.19554/j.cnki.1001-3563.2026.10.026

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Research on Foot Bath Functional Design of Smart Home Based on CJM and Kano Model

XU Maojian¹, QU Wenkang^1,2,*, DAI Xiaorou¹

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Abstract

The work aims to sort out and analyze the current status of the design of smart foot baths in smart home products to meet the market need for health and wellness products. Firstly, the questionnaire method was used to obtain the initial needs description of the research subjects. Secondly, through the user journey map (CJM), user behaviors, thoughts or feelings were analyzed to obtain the pain points and opportunity points of users in each process of foot bath, further obtain users' in-depth needs, and construct need level items. Finally, by designing the Kano model questionnaire, the subjective evaluation results of the positive and negative aspects of the same functional characteristics were classified and sorted according to the Kano attribute classification comparison table, and the priority of the need items was obtained by using the Better-Worse coefficient analysis and the quartile graph. According to the Kano model, user needs are analyzed, undifferentiated attributes are excluded, and the functional design positioning of smart foot baths is established according to the priority of necessary attributes, expected attributes, and charm attributes.

Key words

user journey map / Kano model / smart foot bath / smart home

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XU Maojian, QU Wenkang, DAI Xiaorou. Research on Foot Bath Functional Design of Smart Home Based on CJM and Kano Model[J]. Packaging Engineering. 2026, 47(10): 286-293 https://doi.org/10.19554/j.cnki.1001-3563.2026.10.026

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