Research Review of User Behavior and Interaction Design in Smart Mobility

DING Nan; ZENG Lingbin; LIU Nian; HU Shu; SUN Xiaojing

doi:10.19554/j.cnki.1001-3563.2026.10.048

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Packaging Engineering ›› 2026, Vol. 47 ›› Issue (10) : 521-534. DOI: 10.19554/j.cnki.1001-3563.2026.10.048

Design Intelligent Innovation·Smart Mobility of “Art + Transportation”

Research Review of User Behavior and Interaction Design in Smart Mobility

DING Nan^1,2, ZENG Lingbin^1,*, LIU Nian³, HU Shu¹, SUN Xiaojing⁴

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Abstract

The work aims to systematically review the evolutionary trajectory of user behavior and interaction design research in smart mobility from 2010 to 2025, and to clarify the theoretical contributions and practical value of design studies in this field. Based on literature retrieved from the Web of Science Core Collection and CNKI databases, 245 Chinese and English articles were included after database searching, deduplication, title and abstract screening, and full-text assessment. Through annual publication statistics, high-frequency topic identification, and content coding, the D-FISMI (Design-driven Framework for Smart Mobility Interaction) was developed as an analytical framework. The temporal evolution showed three stages. The technology exploration period from 2010 to 2017 focused on basic interaction validation in autonomous driving. The experience-oriented period from 2018 to 2020 shifted toward multimodal HMI/eHMI experience optimization.The collaborative intelligence period from 2021 to 2025 addressed vehicle-infrastructure coordination, multi-actor interaction, and socio-technical system integration. Four major research clusters were identified, including dynamic trust construction and user acceptance mechanisms, multimodal evaluation of human-machine interfaces (HMI) and external human-machine interfaces (eHMI), takeover and shared-control strategies in complex scenarios and service extension and inclusive design enabled by AI, VR/AR, and related technologies. The smart mobility interaction research has shifted from technical usability validation to human-centered socio-technical collaboration, while the role of interaction design has expanded from interface optimization to relationship organization, service touchpoint construction, and system architecture. Future research should further address cross-cultural trust design, collaborative interaction mechanisms in complex scenarios, and the construction of inclusive service systems.

Key words

smart mobility / interaction design / user behavior / human-machine trust / inclusive design

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DING Nan, ZENG Lingbin, LIU Nian, HU Shu, SUN Xiaojing. Research Review of User Behavior and Interaction Design in Smart Mobility[J]. Packaging Engineering. 2026, 47(10): 521-534 https://doi.org/10.19554/j.cnki.1001-3563.2026.10.048

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