Service System Design for Urban Retired Elderly Re-employment

YANG Lili; LI Yinan

doi:10.19554/j.cnki.1001-3563.2026.14.020

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Packaging Engineering ›› 2026, Vol. 47 ›› Issue (14) : 227-241. DOI: 10.19554/j.cnki.1001-3563.2026.14.020

Industrial Design

Service System Design for Urban Retired Elderly Re-employment

YANG Lili¹, LI Yinan^2,*

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Abstract

The work aims to develop a service system for urban retired elderly re-employment through multi-stakeholder value co-creation from a service design perspective. Firstly, based on literature review and field research, four representative profiles of re-employment participants were clustered through analysis of their motivations and preferences. Simultaneously, the role attributes and development potential of key stakeholders within China's re-employment service ecosystem were analyzed. Finally, tools such as supply and demand mapping graphs, service system diagrams and service blueprints were adopted to design, construct, and visually present the service system for urban retired elderly re-employment. At the service objective level, this study proposed an innovative urban retired elderly re-employment model based on the "engagement-as-pathway, support-as-goal" principle. At the service pathway level, a re-employment matching framework facilitating partnerships between stakeholders such as "non-profits and value-driven elders", and "community groups and family-supporting elders" was constructed. At the service medium level, an urban re-employment platform for the retired elderly was developed, which would carry the full-chain service support of capacity preparation, preference matching and personalized cooperation supplementary safeguarding. Service design thinking and methods have significant advantages in balancing the interests of multiple subjects, coordinating social and commercial values, and achieving rational innovation in services when dealing with the supply of complex elderly care services.

Key words

service design / urban retired elderly / re-employment service system / active aging

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YANG Lili, LI Yinan. Service System Design for Urban Retired Elderly Re-employment[J]. Packaging Engineering. 2026, 47(14): 227-241 https://doi.org/10.19554/j.cnki.1001-3563.2026.14.020

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