| 曹建中.用户体验导向的银行柜员桌设计[J].包装工程,2017,38(16):78-82. |
| 用户体验导向的银行柜员桌设计 |
| Bank-teller Desk Design Based on User Experience |
| 投稿时间：2017-04-24 修订日期：2017-08-20 |
| DOI： |
| 中文关键词: 银行柜员桌 银行柜员 用户体验 银行服务 |
| 英文关键词: bank-teller desk bank-teller user experience bank services |
| 基金项目:合肥工业大学哲学社会科学培育计划项目（J- S2017HGXJ0024） |
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| 中文摘要: |
| 目的 从用户体验的角度探讨银行柜员桌设计，为优化银行柜员办公体验、改善柜台人工服务质量提供新的思路。方法 通过对银行柜员桌用户体验现状进行调研和分析，阐述了银行柜员桌设计中的用户体验价值和意义。结论 提出了用户体验导向的银行柜员桌设计策略，即深入洞察银行柜员的群体特征、关注银行柜台人工服务的多重交互、重视银行柜员桌各关联要素之间的协调统一3个方面。 |
| 英文摘要: |
| It explores the design of bank-teller desk from the perspective of user experience, in order to enhance bank-tellers' working experience and improve banking services. It first analyzes the situation of bank-teller desk’s user experience, and then explains the values of user experience in bank-teller desk design. Finally, it puts forward several strategies of bank-teller desk design based on user experience from three aspects, which includes deep insights on bank-tellers’ features, attention to multiple interaction of bank counter services and focusing on coordination of elements relevant to bank-teller desk. |
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