| 农燕丽,巩淼森.基于信息论的慢病医患沟通移动平台设计研究[J].包装工程,2019,40(8):223-229. |
| 基于信息论的慢病医患沟通移动平台设计研究 |
| Information-Based Doctor-patient Communication Mobile Platform of Chronic Diseases Theory |
| 投稿时间：2019-01-22 修订日期：2019-04-20 |
| DOI：10.19554/j.cnki.1001-3563.2019.08.037 |
| 中文关键词: 信息论 通信线性模型 信息传递 医患沟通 移动应用 |
| 英文关键词: information theory linear model of communication information transfer doctor-patient communication mobile application |
| 基金项目:2017年江苏省研究生科研创新计划项目（KYCX17_1468） |
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| 中文摘要: |
| 目的 从信息交换视角分析慢病医患沟通平台中存在的医患交流障碍，提出相应的设计策略，以期提高医生与患者在移动平台沟通的效率。方法 基于Shannon和Weaver's提出的通信线性模型，重构医患沟通的信息传递模型，结合案例分析与用户研究，探讨医生与患者在移动交流平台存在的沟通问题及产生原因。结论 双方对在线交流的价值感知弱，参与动力不足，是导致医患线上沟通的首要障碍；病人输入的疾病信息失真，加大双方沟通的难度，因移动应用界面设计不当造成的可用性问题增添了用户的理解负担；二者对话中存在的语意噪音形成干扰，使沟通的效率降低。通过设计，可激励双方积极参与交流，赋能信息的持续生成；同时解决界面的可用性问题，助力信息的有效传达，减少语意噪音的干扰；强化医患交流所沉淀的信息的价值，对平台及参与者产生积极影响。 |
| 英文摘要: |
| The paper aims to analyze the doctor-patient communication barriers of Mobile Platform for Chronic Diseases from the perspective of information exchange, and put forward corresponding design strategies to improve the online communication efficiency of doctor-patient. Based on the linear model of communication proposed by Shannon and Weaver's, the model of doctor-patient communication was reconstructed. The communication barriers between doctors and patients in mobile communi-cation platform were analyzed based on case study and user research. Doctors and patients had weak awareness of the value of online communication and lack of motivation, which was the primary obstacle of communication between doctors and patients. Distortion of patient information input increased the difficulty of communication between them. The usability issue caused by inappropriate design of mobile application interface also increased the user's burden of understanding; and the semantic noise in communication was also a kind of interference, which reduced the communication efficiency. Design can motivate participants to actively participate in communication, help continuous generation of information; simultaneously solve usability problems of the interface, help effective conveying of information, reduce the interference of semantic noise; and strengthen the value of infor-mation. It has a positive impact on the platform and the participants. |
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