| 谭玉珍,李向洲.微型电动汽车产品服务系统设计的可持续性研究[J].包装工程,2020,41(14):43-48. |
| 微型电动汽车产品服务系统设计的可持续性研究 |
| Sustainability of Product Service System Design of Micro-electric Vehicles |
| 投稿时间：2020-03-10 修订日期：2020-07-20 |
| DOI：10.19554/j.cnki.1001-3563.2020.14.007 |
| 中文关键词: 服务设计 产品服务系统 可持续 回收机制 微型电动车 |
| 英文关键词: service design product service system sustainable recycling mechanism micro-electric vehicle |
| 基金项目:徐州工程学院校级项目“微型电动汽车造型研究”（XKY2018235） |
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| 中文摘要: |
| 目的 以微型电动车租赁的用户满意度与商业可持续提升为目标，从利益相关者、产品与服务体系、用户价值与体验质量、商业模式等要素，构建微型电动车租赁服务的系统架构，并对产品服务体系进行整合与创新。方法 分析微型电动车服务系统中利益相关者的需求，对系统中产品、服务和系统进行优化和设计，通过共享、互动及利益相关者的延伸与互动等方式，提升微型电动汽车产品服务系统的可持续性。结论 提出系统化、模块化的微型电动车设计，以及充电桩的智能化、微型化发展的设计方向、拼车服务机制、电池的梯级利用回收机制，有效增加微型电动汽车的使用率、座位利用率，为后续实现产品服务系统设计的可持续提供设计方法与途径。 |
| 英文摘要: |
| Aiming at the user satisfaction of micro-electric vehicle rental and the sustainable improvement of business, the work aims to build a system architecture of micro-electric vehicle rental service from such factors as the stakeholders, products and service system, user value and experience quality and business model, and integrate and innovate the product service system. The products in the system, services and systems were optimized and designed by analyzing the needs of stakeholders in the micro-electric vehicle service system, and the sustainability of product service system of micro-electric vehicle was improved through sharing, interaction, and extension and interaction of stakeholders. A systematic and modular design of micro-electric vehicles and the design direction of intelligent and miniaturized charging piles, carpool service mechanism, and battery cascade utilization and recycling mechanism are proposed to effectively increase the utilization rate and seat utilization rate of micro-electric vehicles, so as to provide design methods and approaches for subsequently achieving the sustainability of product service system design. |
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