| 胡飞,冯梓昱,刘典财,王炜.用户体验设计再研究：从概念到方法[J].包装工程,2020,41(16):51-63. |
| 用户体验设计再研究：从概念到方法 |
| User Experience Design: From Concept to Method |
| 投稿时间：2020-03-15 修订日期：2020-08-20 |
| DOI：10.19554/j.cnki.1001-3563.2020.16.009 |
| 中文关键词: 用户体验 设计方法 多维分析 体验设计 可用性 |
| 英文关键词: user experience design methods multi-dimensional analysis experience design usability |
| 基金项目:教育部哲学社会科学研究后期资助重大项目“设计学方法体系与中国方案研究”（20JHQ005）；广东省哲学社会科学“十三五”规划学科共建项目（GD17XYS21）；广东省体验设计集成创新科研团队和广东省体验设计教学团队资助 |
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| 中文摘要: |
| 目的 当前，用户体验设计存在概念上的两个“误读”，一是对用户体验与可用性的概念误读，二是对用户体验设计与体验设计的概念误读。试图厘清用户体验的概念，并基于明确的定义梳理用户体验设计的方法，再从设计方法的视角反思用户体验的内涵。方法 首先，通过文献法梳理从“可用性”到“用户体验”的发展脉络，解析用户体验与可用性的三种关系；其次，比较用户体验的不同定义，进而明确用户体验的内涵；第三，收集并筛选用户体验设计方法，从方法属性、设计流程、研究对象三个维度进行方法分类，借助信息可视化手段，比较多重维度下用户体验设计方法存在的共性与特性。结论 通过对用户体验设计方法的多维比较分析，基本厘清了当前用户体验设计方法的应用情况，反映出用户体验、可用性、体验设计三者在方法上的含混性，并指明了用户体验设计方法的发展趋向。 |
| 英文摘要: |
| At present, there are two conceptual misinterpretations on user experience design, one is the concept of user experience and usability, and the other is the concept of user experience design and experience design. This paper aims to clarify the concept of user experience, tease out the methods of user experience design based on the clear definition, and then reflect the connotation of user experience from the perspective of design method. Firstly, through literature review, the development context from “usability” to “user experience” was sorted out and three relationships between user experience and usability were analyzed. Secondly, different definitions of user experience were compared and then the connotation of user experience was clarified. Thirdly, user experience design methods were collected, screened and then classified from three dimensions: method attributes, design process and research object, and the commonality and characteristics of user experience design methods in multiple dimensions were compared by means of information visualization. Through the multidimensional comparative analysis of user experience design methods, the current application of user experience design methods is basically clarified, reflecting the ambiguity in methods of user experience, usability and experience design, and indicating the development tendency of user experience design method. |
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