| 吴剑斌,张凌浩.大学生艾滋病自我检测服务平台设计研究[J].包装工程,2021,42(10):100-107. |
| 大学生艾滋病自我检测服务平台设计研究 |
| Design of AIDS Self-testing Service Platform for College Students |
| 投稿时间：2021-02-25 |
| DOI：10.19554/j.cnki.1001-3563.2021.10.014 |
| 中文关键词: 艾滋病自我检测 体验设计 服务设计 故事方法研究 |
| 英文关键词: AIDS self-testing experience design service design story approach research |
| 基金项目:2019年教育部人文社科青年基金(19YJC760054) |
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| 中文摘要: |
| 目的 以高校大学生作为目标用户，明晰大学生对艾滋病及检测的相关认知，挖掘用户需求，提升优化艾滋病自我检测服务流程体验，提高大学生的自我安全意识，引导学生树立正确的自我价值体现，进而增强社会责任感。尝试建立学校、医院、社会间的信息沟通与交流平台，更好地沿着良性循环的轨道活态发展。方法 基于叙事理论，将艾滋病这类敏感话题设立情节，通过故事访谈的形式与目标用户进行沟通，探究用户的潜在与深层次需求，并转化为设计机会点。结论 结合用户需求，针对艾滋病自我检测流程的三个阶段提出相应策略:丰富信息渠道，搭建高校专属咨询服务平台;构建人性化的自检流程深度体验链;完善后续服务咨询流程及设计体系。 |
| 英文摘要: |
| Taking college students as the target users, this paper clarifies college students’ cognition related to AIDS and its testing, explores users’ demand, enhances and optimizes the experience of AIDS self-testing service process improves college students’ self-safety awareness, guides students to establish the correct self-worth embodiment, and then increases the sense of social responsibility. The platform of information communication and exchange between school, hospital and society is attempted to be established to better develop along the track of virtuous cycle alive. Based on narrative theory, this paper sets up plots on such sensitive topics as AIDS, communicates with target users through story interviews, explores the potential and deep needs of users, and turns them into design opportunities. Based on the user’s needs, this paper proposes corresponding strategies for the three stages of the AIDS self-testing process:enriching information channels and building exclusive consultation service platform for colleges and universities; constructing the humanized deep experience chain of self-inspection process; and improving the follow-up service consultation process and design system. |
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