| 王清菊,吴萍,范洁云,于兆泉,高莹.智能时代用户体验特点及其测量方法[J].包装工程,2022,43(4):142-146. |
| 智能时代用户体验特点及其测量方法 |
| Characteristics and Measurement Methods of User Experience in Intelligent Era |
| 投稿时间：2021-10-12 |
| DOI：10.19554/j.cnki.1001-3563.2022.04.016 |
| 中文关键词: 用户体验 智能产品 创新设计 多通道数据同步 |
| 英文关键词: user experience intelligent product innovative design multi-channel data synchronization |
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| 中文摘要: |
| 目的 对智能系统与产品的时代特点及其用户体验测量方法进行分析，为用户体验测量方法提供新的技术研究思路。方法 以用户为中心的设计理论为基础，通过描述智能时代的系统与产品创新设计的用户体验特点、标准及需求，介绍了融合新技术特征的智能系统或产品在各领域的用户体验研究，突出创新设计驱动的以人为本思想，同时分析了产品全生命周期人机交互过程需求，介绍了一种新的基于多通道数据同步技术的定量化、客观的用户体验测量方法的功能及应用。结论 智能时代的产品与系统在体现智能技术主导的同时，也强调产品全生命周期的用户体验与融合先进技术的测量方法结合，促进了用户体验研究测量方法的革新，提升了系统或产品的社会需求价值，对实现用户体验战略化具有重要的意义。 |
| 英文摘要: |
| This paper aims to provide new technical research ideas for user experience measurement methods by analyzing the characteristics of intelligent systems and products and the measurement methods of user experience in the intelligent era. Based on the user-centered design theory, by describing the user experience characteristics, standards and requirements of system and product design in the intelligent era, the research on user experience of intelligent systems or products integrating new technological features were introduced in various fields and the idea of people-oriented driven by innovative design was highlighted. Meanwhile, the requirements of human-computer interaction were analyzed in the whole life cycle of products, and the function and application of a new quantitative and objective user experience measurement method with multi-channel data synchronization technology were described. It is concluded that the products and systems in the era of intelligence not only embody the dominance of intelligent technology but also emphasize the combination of user experience in the whole life cycle of products and measurement methods integrating advanced technologies, which promotes the innovation of measurement methods for user experience research, enhances the social demand value of systems or products, and is of great significance for realizing the strategy of customer experience. |
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