文章摘要
胡鸿,孔祥斌,颜棽.基于心智模型的新闻资讯APP适老化设计探究[J].包装工程,2022,43(24):106-117, 134.
基于心智模型的新闻资讯APP适老化设计探究
Exploration on Age-appropriate Design of News and Information App Based on Mental Model
  
DOI:10.19554/j.cnki.1001-3563.2022.24.012
中文关键词: 心智模型  适老化设计  乐龄用户  新闻资讯APP  可用性测试
英文关键词: mental model  age-appropriate design  senior users  news and information App  usability test
基金项目:北京市社会科学基金重点项目(19YTA004)
作者单位
胡鸿 北京工业大学 艺术设计学院北京 100124 
孔祥斌 北京工业大学 艺术设计学院北京 100124 
颜棽 北京工业大学 艺术设计学院北京 100124 
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中文摘要:
      目的 针对乐龄用户常用新闻资讯APP的适老化问题,通过构建和运用乐龄用户心智模型,探讨符合老年用户使用需求的新闻资讯APP设计。方法 通过对现有新闻资讯APP适老化设计存在的问题进行分析,以使用APP获取新闻资讯为行动目标,将“执行”“评估”行为作为获取乐龄用户心智信息的维度,对维度属性进行发散并拟定用户访谈提纲。应用亲和图法对用户的受访回答进行聚类分析,构建乐龄用户使用APP获取新闻资讯的心智模型。据此提出适老性新闻资讯APP设计策略,并进行“易新闻”APP的设计。结果 选择现有主流新闻资讯APP与“易新闻”APP进行可用性测试对比,USE量表测试结果“易新闻”设计在易用性、易学性、满意度三个方面的指标高于现有APP;任务测试显示“易新闻”设计较现有APP完成时间更短,完成率更高。结论 从乐龄用户行为的“执行”与“评估”维度获取心智信息,运用亲和图法构建乐龄用户心智模型,能够帮助设计者发掘用户需求并指导设计实践,实现提高APP适老性的目的。
英文摘要:
      The work aims to construct and apply mental model of senior users to solve the age-appropriate problem of news and information App commonly used by senior users and then explore the design of the news and information App that meets the needs of the senior. The problems in the age-appropriate design of existing news and information App were analyzed. With the use of App to obtain news and information as the action goal and the behavior of "execution" and "evaluation" as the dimension to obtain the mental information of the senior users, the attribute of the dimension was dispersed and the user interview outline was drawn up. The affinity diagram method was used to carry out clustering analysis and construct a mental model of senior users obtaining news and information by App. Based on this, the design strategy of age-appropriate news and information App was proposed and an "E News" App was designed. Comparing the existing mainstream news and information Apps and the "E News" App through usability test, the test results of the USE scale showed that "E News" was higher than the existing Apps in terms of usability, ease of learning and satisfaction. According to the task test results, the design of "E News" had a shorter completion time and a higher completion rate than that of existing Apps. Obtaining mental information from the dimensions of "execution" and "evaluation" of the behavior of the senior users and constructing the mental model of the senior users by the affinity diagram method can help designers discover users' needs and guide design practice, thus achieving the purpose of improving the adaptability of the APP to the senior users.
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