| 方馨悦,王玫,刘茜茜,郑心怡,王鑫蓉,邓雪梅.基于用户测评的导医助手语音交互设计研究[J].包装工程,2023,44(4):132-140. |
| 基于用户测评的导医助手语音交互设计研究 |
| Voice Interaction Design of Outpatient Service Assistants Based on User Measurement |
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| DOI：10.19554/j.cnki.1001-3563.2023.04.016 |
| 中文关键词: 门诊导医 语音交互设计 语音助手 语音用户界面 多模态 用户测评 用户体验 |
| 英文关键词: s of the 2021 CHI Conference on Human Factors in Computing Systems. Yokohama, Japan. New York:ACM, 2021:1-7. |
| 基金项目:基于互联网+的康复监测平台及服务系统研究(2019CDYB-4) |
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| 中文摘要: |
| 目的 通过研究门诊导医助手的交互程度、音调、性别对拟人化程度、有效性、满意度的影响，为未来导医场景及更多公共场合的语音助手的形象与话术设计提供参考。方法 让12位被试在模拟导医场景下与不同交互程度、音调、性别的语音助手进行对话任务，通过绿野仙踪测试法(Wizard of Oz)进行实验。使用七分李克特量表获取拟人化程度、有效性、满意度评分并进行开放性访谈，再通过弗里德曼检验(Friedman Test)、威尔克尔森符号秩检验(Wilcoxon Signed Rank Test)与最小二乘回归分析对结果进行量化分析，以探索用户对导医助手的形象与话术偏好。最后根据研究结果，对导医系统展开了多模态用户界面的设计实践。结果 在导医场景下，用户更偏好交互程度高的导医助手，音调为女低音或男高音的导医助手评分更高，用户对导医助手的性别没有明显偏好。导医助手的用户满意度随着拟人化程度的增加而增加。结论 对于公共场合的语音交互设计，应深入调研各类用户的偏好，设计出更受用户喜爱的语音助手，并发挥出多模态用户界面的优势。 |
| 英文摘要: |
| The work aims to explore the effects of interaction level, pitch and gender on perceived anthropomorphism, usefulness, and satisfaction of the outpatient service assistant to guide the image and speech design of voice assistants in outpatient service scenarios and more public places. Twelve participants performed conversation tasks with voice assistants of different interaction level, pitch and gender in simulated outpatient service scenarios. Experiments were carried out by Wizard of Oz technique. A seven-point Likert scale was used to obtain ratings of perceived anthropomorphism, usefulness, satisfaction, and interviews were conducted. The results were analyzed by Friedman test, Wilcoxon signed rank test, and least square regression to explore users' preferences on image and speech of outpatient service assistants. Finally, according to the research results, the design of a multi-modal user interface of the outpatient service system was carried out. The results showed that in the outpatient service scenarios, users preferred outpatient service assistants with high interaction level. In terms of pitch, low-pitched female voice and high-pitched male voice were rated higher. Yet, there was no significant difference in the user's gender preferences. Satisfaction increased with the increase of perceived anthropomorphism. For voice interaction design in public places, all kinds of users should be considered to design the voice assistant that can be accepted by most users, thus taking advantage of the multi-modal user interface. |
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