| 陈星海,马思敏,金雨露.包容性视角下浙江城市居家式智慧养老服务设计研究[J].包装工程,2023,44(20):239-250. |
| 包容性视角下浙江城市居家式智慧养老服务设计研究 |
| Design of Zhejiang Urban Home-based Smart Elderly Care Services from an Inclusive Perspective |
| 投稿时间：2023-05-23 |
| DOI：10.19554/j.cnki.1001-3563.2023.20.025 |
| 中文关键词: 包容性设计 服务设计 城市居家养老 智慧养老 案例探索 |
| 英文关键词: inclusive design service design urban home-based elderly care smart elderly care case exploration |
| 基金项目:浙江省哲学社会科学规划课题一般项目(19NDJC212YB) |
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| 中文摘要: |
| 目的 对浙江城市居家式智慧养老服务开展基于案例应用的设计研究。方法 依据包容性设计流程的四个环节，首先在探索阶段收集了77份用户访谈数据;然后，引入先导用户理念，通过智能设备对先导用户的日常生活数据进行采集和观察，并结合访谈内容做交叉分析;接着，绘制用户旅程图，挖掘浙江四类典型先导用户(均为老人)的日常生活痛点并分别提出服务概念方案;最后，反思归纳并创新设计方法。结果 通过对包容性视角下浙江城市居家式智慧养老服务设计案例开展研究，验证了前文提出的研究方法与流程的可行性，并总结了三点设计反思。结论 以先导用户为中心，可使生成的服务概念方案更具包容性;通过对智能设备与用户调研所采集的数据进行交叉分析，有助于深入了解先导用户;对智能技术的应用不仅需要评估技术的可行性，还需重点关注老年人对智能技术的接受程度。最终将上述三点反思与前文所提研究流程与方法相结合生成创新方法，从而提高设计结果的可行性。 |
| 英文摘要: |
| The work aims to study the design of home-based smart elderly care service in Zhejiang Province based on case application. According to the four links of the inclusive design process, a total of more than 77 user interview data were investigated and collected in the exploration stage, and then the pilot user concept was introduced, and the data of pilot users in daily life were collected and observed by intelligent devices and cross-analyzed combined with the interview content. The user journey map was drawn to excavate the pain points in daily life of four typical elderly pilot users in Zhejiang Province, and service concept schemes were proposed respectively. Finally, innovative design methods were reflected and concluded. A case study on the design of urban home-based smart elderly care service in Zhejiang from the perspective of inclusiveness was carried out to verify the feasibility of the research methods and processes proposed above, and three design reflections were summarized. With the pilot user as the center, the resulting service concept can be more inclusive. Cross-analysis of data collected from intelligent devices and user research helps to understand the pilot user in depth. The application of intelligent technology not only needs to evaluate the feasibility of the technology, but also needs to focus on the acceptance of intelligent technology by the elderly. Finally, the above three points of reflection are combined with the research processes and methods mentioned above to generate innovative methods, so as to improve the feasibility of the design results. |
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