目的 上肢康复机器人是辅助上肢受伤患者开展康复训练的关键产品,秉持用户需求导向原则,综合患者、医护人员、设备运维人员三类上肢康复机器人产品核心用户群体需求,旨在精准设计出提升用户体验的产品。方法 以用户体验设计的层次理论为视角,借助问卷调研等手段,系统梳理上肢康复机器人用户的需求状况,进而构建与之相适配的指标体系。同时借助KANO模型对用户群体进行属性归类,完成用户需求的优先级排序。结果 在此基础上,引入质量功能展开（QFD）方法,将抽象的用户需求转化为具体的设计要素,以实现对上肢康复医疗机器人的精细化设计优化。结论 研究确立了科学严谨的上肢康复医疗机器人需求分析框架,建构了“工业工程-交互情感-智能算法”的QFD指标体系,针对产品系统的“鲁棒性”设计了检验方法,为上肢康复医疗机器人实现从机械化辅助到智能化陪伴的跨越夯实基础,也为同类型产品的后续开发提供了新思路。
Abstract
Upper limb rehabilitation robots are pivotal devices for assisting patients with upper limb injuries in performing rehabilitation training. Guided by the principle of user demand orientation, the work aims to integrate the demands of three core user groups, including patients, medical staff, and equipment operation and maintenance personnel, to achieve a precisely designed product that enhances the target users' experience. From the perspective of the hierarchical theory of user experience design, the user demands for upper limb rehabilitation robots were systematically sorted out through methods such as questionnaire surveys and subsequently a corresponding evaluation indicator system was constructed. Furthermore, the KANO model was employed to categorize user demands and prioritize them based on their attributes. On this basis, the Quality Function Deployment (QFD) method was introduced to translate abstract user demands into concrete design elements, enabling refined design and optimization of upper limb rehabilitation robots. In this study, a scientific and rigorous framework is established for demand analysis in upper limb rehabilitation robotics and a QFD-based technical indicator system encompassing industrial engineering, interactive emotional design, and intelligent algorithms is constructed. In addition, a robustness verification method is proposed for the product system. These contributions lay a solid foundation for transforming user demands into functional innovations and advancing upper limb rehabilitation robots from mechanical aids to intelligent partners. Additionally, the findings provide new insights and methodological references for the development of similar products.
关键词
上肢康复医疗机器人 /
用户需求设计 /
KANO 模型 /
质量功能展开（QFD）
Key words
medical robots for upper limb rehabilitation /
user demands /
KANO model /
Quality Function Deployment (QFD)
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