提升膝关节康复体验的服务设计系统研究

刘勇; 李柯慧; 关艳

doi:10.19554/j.cnki.1001-3563.2025.20.006

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包装工程（设计栏目） ›› 2025, Vol. 46 ›› Issue (20) : 54-66. DOI: 10.19554/j.cnki.1001-3563.2025.20.006

工业设计

提升膝关节康复体验的服务设计系统研究

刘勇¹, 李柯慧², 关艳^3,*

作者信息 +

Service Design System for Improving Knee Joints' Rehabilitation Experience

LIU Yong¹, LI Kehui², GUAN Yan^3,*

Author information +

文章历史 +

摘要

目的针对运动爱好者,构建提升膝关节康复体验的服务设计系统策略。方法通过文献研究法,整合康复服务的研究现状和发展方向,采用问卷调查法和深度访谈法,总结该人群在膝关节受伤后康复阶段的需求和痛点。运用AHP层次分析法,对3个准则层和11个子准则层进行权重排序。整合数据分析结果确定设计机会点,提出膝关节康复服务策略系统。以构建“康膝”APP服务平台为例,验证该策略系统的可行性,最后运用模糊数学理论对整体设计方案和各个指标进行评价。结论总结出了提升膝关节康复体验的服务设计系统策略,以构建服务功能体系为大框架,通过辅助产品进行康复训练,分别从用户心理层面、产品外观层面、产品功能层面解决了运动爱好者在康复过程中存在的实际问题,提升了康复体验感。为今后与运动相关的康复体验研究提供了参考与借鉴。

Abstract

The work aims to construct a service design system strategy for improving the knee joints' rehabilitation experience of sports enthusiasts. Through the literature research, the current research status and development direction of rehabilitation services were integrated. By using the questionnaire survey method and in-depth interview method, the needs and pain points of this group of population in the rehabilitation stage after their knees' injury were summarized. The AHP hierarchy analysis was employed to rank the weights of 3 criterion layers and 11 sub-criterion layers. The data analysis results were integrated to identify the design opportunity points and propose a knee joints' rehabilitation service strategy system. By building up the "Healthy Knee" APP service platform as an example, the feasibility of this strategy system was verified. Finally, the fuzzy mathematics theory was used to evaluate the overall design scheme and each index. A service design system strategy for improving the knee joints' rehabilitation experience is summarized. By taking the service function system as a big framework and implementing the rehabilitation training through auxiliary products, some practical problems of sports enthusiasts in their rehabilitation process are solved from the levels of user psychology, product appearance and product functionality, thus improving the sense of rehabilitation experience. This study provides a reference for future research on sports-related rehabilitation experience.

导出引用1

刘勇, 李柯慧, 关艳. 提升膝关节康复体验的服务设计系统研究[J]. 包装工程. 2025, 46(20): 54-66 https://doi.org/10.19554/j.cnki.1001-3563.2025.20.006

LIU Yong, LI Kehui, GUAN Yan. Service Design System for Improving Knee Joints' Rehabilitation Experience[J]. Packaging Engineering. 2025, 46(20): 54-66 https://doi.org/10.19554/j.cnki.1001-3563.2025.20.006

中图分类号： TB472

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